(Technical) User Support

il y a 3 semaines

Paris, France Shippeo Temps plein

**Company Description**
Founded in 2014, Shippeo is a French based SaaS company providing supply chain visibility. Shippeo has grown from 70 to 220 employees during the last two years and is continuing to rapidly scale after an additional $40M fundraising round in October 2022.

Shippeo is an exceptionally diverse company with colleagues from 27 different nationalities and speaking 29 languages. With offices throughout Europe, North America and recently Asia, Shippeo provides global coverage to all of our clients.

Reporting to our Lead User Support as a (**Technical) User Support agent in CDD for 5 months,** you will be the first point of contact for clients seeking assistance with Shippeo’s products and services. Your excellent communication skills, technical aptitude, and dedication to customer satisfaction will be essential in helping our clients resolve technical issues and providing them with an exceptional support experience.

Prior supply chain experience isn’t strictly necessary, but a strong inclination toward helping people is a must. You have the aptitude to learn, and are excited to dive headfirst into a career in a new and exciting industry.

**Your mission**:

- Respond to client inquiries, provide a diagnosis and troubleshoot technical issues (L1) related to Shippeo’s products and services.
- Provide step-by-step guidance and solutions to clients to resolve their technical problems.
- Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
- Assist in creating and updating knowledge base articles to empower clients for self-help.
- Continuously expand your technical knowledge and skills to stay up-to-date with our products and technologies.

**Qualifications**
- Fluent in English (verbal and written: C2) with excellent communication skills.
- Minimum one experience in Customer support or previous customer-related experience
- Customer-focused with a passion for delivering exceptional service.
- Excellent problem-solving and troubleshooting abilities.
- Strong interpersonal skills and the ability to work effectively in a team.
- Highly organized with attention to detail.
- Self-motivated and able to work independently

**Additional Information**
- ** Flexibility**: No night shifts, Monday to Friday
- ** Remote policy**: hybrid work possible in Paris

Recruitment Process:

- Preliminary call with our Recruiter
- 1st interview with the Hiring Manager
- Business Case & Team fit Interview
- Final Interview

We are looking for talents who share our values:

- Ambition
- Care
- Deliver
- Collaboration

Find out more about our values in Our Culture Book

If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you

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