Technical Support Specialist
il y a 3 semaines
Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
The Technical Support role is responsible for providing technical support remotely and onsite through remote sessions, ticketing systems, phone support on a as needed basis for Ross Video products, we assist customers in resolving issues by providing solutions to technical and service problems and provides the “Superior Customer Experience” through effective handling of customer issues or concerns. We work with some amazing customers, and you will get to be a part of helping them make an impact on their audiences.
The successful applicant will work closely with the EMEA Services Team on a daily basis, and will be able to operate autonomously when required. They will be highly organized, and possess the ability to multi task, and operate under pressure.
**Who you report to**: Manager, Technical Support - EMEA
**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.
**What the job is all about**:
- Respond to technical support calls and cases and follow documented policies.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues through using Zendesk.
- Escalate unresolved issues to appropriate internal teams.
- Prepare accurate and timely reports, as needed.
- Document knowledge in the form of knowledge based technical notes and articles.
- Raise and manage the timely advanced replacement of Faulty parts to customers and assist remotely with installation of those parts where necessary.
- Potential to act as Technical Account Manager (TAM) for key accounts.
- Perform other duties as required.
**Who you are**:
- Excellent trouble shooting and debugging skills of Broadcast systems.
- Knowledge of Ross Video products would be a definite asset.
- Strong working knowledge of MS Office, specifically Word, Excel, and Outlook.
- Excellent Organizational skills.
- Excellent problem solving and prioritization skills.
- A driving desire to get the job done.
- Excellent interpersonal and observational skills.
- Working knowledge of Zendesk.
- Customer service experience in a technical support environment.
- Well-organized, very detail oriented, positive, determined, and able to work on multiple tasks simultaneously.
- High Tolerance of Ambiguity
- Must be able to work with a team as well as independently.
- Ability to clearly communicate ideas to various audiences.
- Ability to function in highly stressful situations.
- Ability to learn quickly.
- Excellent communication skills.
- Ability to be a team player who is analytical, highly motivated and independent with excellent team spirit and interpersonal skills.
- Ability to effectively function in a fast-paced environment.
- Must be able to work well both independently and as part of a team.
- Willingness to accept new challenges.
- Ability to handle and manage teams queries.
- Effective interpersonal skills.
**Other**:
- May be required to visit customer sites to address issues.
- Home-based, IT equipment will be provided.
- As required, working on-site at customer locations, or another Ross office.
- Out of hours rotation may be required.
- Possibility of working at tradeshows, including NAB or IBC.
- Willing to travel as needed.
- Valid passport.
- Valid driver’s license.
LI-AP1
Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a r
-
Technical Support Specialist
il y a 11 heures
Paris, France Ledger Temps pleinWe're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team...
-
Maintenance Engineering Specialist
il y a 6 jours
Paris, France ETS - Engineering Technical Services Temps pleinJob ref: ETS9375 Location: Milano, Luanda, Parigi Contract: 12 mesi Rotation: n.a. Description: The objective of the Maintenance Engineering Specialist is to ensure that the detailed design of the project is safe and sound from the point of view of operation and maintenance, that it complies with international standards, and that it meets the...
-
Technical Customer Support
il y a 1 mois
Paris, France OSR Enterprises Temps plein**DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - BSc. in Computer Science or Engineering - 3+ years' experience in a customer-facing...
-
Technical Call Center Specialist
il y a 4 semaines
Paris, France Technogym Temps pleinTechnical Call Center Specialist **Location**:Paris, FR**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental...
-
Technical Support Engineer 2
il y a 1 mois
Paris, France Datadog Temps pleinTechnical Support Engineer 2 Paris, France We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and...
-
Tier 1 - Support Specialist
il y a 4 jours
Paris, France Odaseva Temps plein**Your Role** We’re seeking a Tier 1 Support Specialist to join our Super Awesome Support team. As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience. You will have the opportunity to work...
-
Technical Service Specialist
il y a 1 mois
Paris, France La Marzocco Temps pleinLa Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for...
-
Technical Support Engineer
il y a 5 jours
Paris, France Yotta - Expert en recrutement Data, AI & Marketing Temps pleinTechnical Support Engineer - FinTech 55K à 65K€ Paris, France Cette FinTech française développe un SaaS B2B pour accompagner ses clients sur une verticale paiement. Elle développe un produit ambitieux et a pour ambition de devenir un acteur majeur dans le monde du paiement B2B. Afin de continuer à être Product Oriented et Client Centric, elle...
-
Customer Support Specialist
il y a 1 mois
Paris, France Radancy Temps pleinOverview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist . As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...
-
Technical Customer Support
il y a 1 mois
Paris, France OSR Enterprises AG Temps pleinDescription We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support. The right candidate should have various technical capabilities and customer-centric approach. Requirements ...
-
Technical Support Engineer
il y a 1 jour
Paris, France UKG (Ultimate Kronos Group) Temps plein**Description & Qualifications**: Description UKG (Ultimate Kronos Group), delivers SaaS solutions to drive better business outcomes, improve HR effectiveness, and create a more connected experience for everyone. Here at UKG, “Our Purpose Is People”. UKG combines the strength and innovation of PeopleDoc (HRSD), Ultimate Software, and Kronos, uniting...
-
Technical Support Engineer
il y a 5 jours
Paris, France Yotta - Expert en recrutement Data, AI & Marketing Temps pleinTechnical Support Engineer - FinTech55K à 65K€Paris, FranceCette FinTech française développe un SaaS B2B pour accompagner ses clients sur une verticale paiement. Elle développe un produit ambitieux et a pour ambition de devenir un acteur majeur dans le monde du paiement B2B.Afin de continuer à être Product Oriented et Client Centric, elle recherche...
-
Technical Support Engineer
il y a 5 jours
Paris, Ile-de-France Yotta - Expert en recrutement Data, AI & Marketing Temps pleinTechnical Support Engineer - FinTech55K à 65K€Paris, FranceCette FinTech française développe un SaaS B2B pour accompagner ses clients sur une verticale paiement. Elle développe un produit ambitieux et a pour ambition de devenir un acteur majeur dans le monde du paiement B2B.Afin de continuer à être Product Oriented et Client Centric, elle recherche...
-
Technical Support Engineer
il y a 5 jours
Paris, France Yotta - Expert en recrutement Data, AI & Marketing Temps pleinTechnical Support Engineer - FinTech55K à 65K€Paris, FranceCette FinTech française développe un SaaS B2B pour accompagner ses clients sur une verticale paiement. Elle développe un produit ambitieux et a pour ambition de devenir un acteur majeur dans le monde du paiement B2B.Afin de continuer à être Product Oriented et Client Centric, elle recherche...
-
Second Level Technical Support
il y a 4 semaines
Paris, France Technogym Temps pleinSecond Level Technical Support **Location**:Paris, FR**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has...
-
Customer Technical Support
il y a 1 mois
Paris, France Hoppr LTD Temps pleinMake your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - France) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...
-
Technical Service Specialist
il y a 3 semaines
Greater Paris Metropolitan Region, FR La Marzocco Temps pleinLa Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for...
-
Technical Service Specialist
il y a 3 semaines
Greater Paris Metropolitan Region, France La Marzocco Temps pleinLa Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for...
-
Premium Support Specialist
il y a 1 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Field Technical Support Engineer III
il y a 7 heures
Paris, France Johnson Controls Temps pleinFor our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...