CRM & Loyalty One-to-One Project Manager (M/F)

il y a 3 jours

Paris, France The Lacoste Group Temps plein

Context Within the GlobalLacoste Data & Client Team, the Client Loyalty& Experience Team aims to bring to life Lacoste’s client strategy on a worldwide level by implementing new loyalty mechanics, benefits experiences, as well as enhanced loyalty journeys. The Client Loyalty & Experience Team works transversally with following teams: Other business HQ teams (Client Strategy, Client Data, Campaign Management, Ecommerce, Retail, Customer Service etc) Local business teams in 20+ markets (Marketing / CRM / Digital / Retail) IT & Product teams (CRM IT, Retail IT, Digital Product teams) Reporting directly to the Global Head of Client Loyalty & Experience, we are hiring a CRM & Loyalty One-to-One Project Manager. Overall mission As the CRM & Loyalty One-to-One Project Manager, you are responsible for the one-to-one relationship tools between Lacoste & its members, by delivering efficient tools as well as driving the change internally. Projects Customer Voice: live tool, collecting customers’ feedback after an experience with the brand & enabling our field teams to re-engage with ambassadors / detractors Clienteling: new tool to be designed & launched in 2026 in first markets with follow-up roll out plan for 2027 Responsibilities across both projects Lead & coordinate the production of project deliverables: business requirements’ documentation / customer use cases / functional specifications / test plans / training materials Structure, monitor & participate in the operational implementation of projects with different teams & markets Participate in the testing phase & track bugs Monitor KPIs related to the usage & impact of the tools Proactively share ideas to enhance our loyalty program, based on client data & feedback Promote the tools internally Coordinate internal teams involved in projects (non-hierarchical management) #J-18808-Ljbffr

  • CRM & Loyalty One-to-One Project Manager (M/F)

    il y a 3 jours

    Paris, France Lacoste Temps plein

    CRM & Loyalty One-to-One Project Manager (M/F) Join to apply for the CRM & Loyalty One-to-One Project Manager (M/F) role at Lacoste ContextWithin the Global Lacoste Data & Client Team, the Client Loyalty & Experience Team aims to bring to life Lacoste’s client strategy on a worldwide level by implementing new loyalty mechanics, benefits, experiences, as...

  • CRM & Loyalty One-to-One Project Manager (M/F)

    il y a 3 jours

    Paris, Île-de-France Lacoste Temps plein

    Context: Within the Global Lacoste Data & Client Team, the Client Loyalty & Experience Team aims to bring to life Lacoste's client strategy on a worldwide level by implementing new loyalty mechanics, benefits or experiences, as well as enhanced loyalty journeys. The Client Loyalty & Experience Team works transversally with following teams:Other business HQ...

  • CRM & Loyalty One-to-One Project Manager (M/F)

    il y a 5 jours

    Paris, Île-de-France Lacoste Temps plein

    ContextWithin the GlobalLacoste Data & Client Team, the Client Loyalty& Experience Team aims to bring to life Lacoste's client strategy ona worldwide level by implementing new loyalty mechanics, benefits orexperiences, as well as enhanced loyalty journeys.TheClient Loyalty & Experience Team Works Transversally With FollowingteamsOtherbusiness HQ teams...

  • CRM and Loyalty senior project manager

    il y a 3 jours

    Paris, France Coty Temps plein

    CRM & LOYALTY SENIOR PROJECT MANAGER Coty is one of the world’s largest beauty companies with an iconic portfolio of brands accross fragrance, color cosmetics, skin care and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are...

  • CRM & Loyalty Excellence Project Manager (M/F)

    il y a 2 jours

    Paris, Île-de-France Lacoste Temps plein

    ContextWithin the Global Lacoste Data & Client Team, the Client Loyalty & Experience Team aims to bring to life Lacoste's client strategy on a worldwide level by implementing new loyalty mechanics, benefits or experiences, as well as enhanced loyalty journeys. The Client Loyalty & Experience Team works transversally with following teams:Other business HQ...

  • CRM & Loyalty Exclusivities Project Manager (M/F)

    il y a 3 jours

    Paris, France The Lacoste Group Temps plein

    Within the GlobalLacoste Data & Client Team, the Client Loyalty & Experience Team aims to bring to life Lacoste’s client strategy on a worldwide level by implementing new loyalty mechanics, benefits or experiences, as well as enhanced loyalty journeys. The Client Loyalty & Experience Team works transversally with following teams: Other business HQ teams...

  • CRM & Loyalty Exclusivities Project Manager (M/F)

    il y a 3 jours

    Boulevard de Montmorency, Paris, France Lacoste Temps plein

    Within the Global Lacoste Data & Client Team, the Client Loyalty & Experience Team aims to bring to life Lacoste's client strategy on a worldwide level by implementing new loyalty mechanics, benefits or experiences, as well as enhanced loyalty journeys. The Client Loyalty & Experience Team works transversally with following teams:Other business HQ teams...

  • Senior CRM

    il y a 3 jours

    Paris, France Unibail-Rodamco-Westfield Temps plein

    Unibail-Rodamco-Westfield développe et opère un portefeuille d’actifs immobiliers à usage mixte, durables et premium dans les villes les plus dynamiques d’Europe et des Etats Unis.Reinvent Being Together: Portés par notre raison d’être, nous nous mobilisons pour accélérer la régénération urbaine et participer à repenser la manière dont nous...

  • CRM Marketing Project Manager

    il y a 2 semaines

    Paris, France Phaidon International (UK) Ltd Temps plein

    We have a current opportunity for a CRM & Engagement manager to lead strategic BtoC CRM and Engagement projects and ensure their successful deployment across our European countries. Conditions **Role**: CRM Marketing Project Manager **Location**: Paris, Hybrid (2 days on-site) **Rate**: VERY Competitive **Start Date**: From September **Length of...

  • Marketing Head of Strategic Planning, Loyalty

    il y a 2 jours

    Paris, France Deliveroo Temps plein

    **About the role** This role is a thrilling opportunity to oversee diverse & strategic functions within the marketing team in France, one of our largest and rapidly growing markets. Reporting to the Marketing Director France, you will oversee our Strategic planning, lead our Loyalty activity and manage our local CRM strategy. You will lead and develop a...