Senior Quantitative User Experience Researcher

Overview Senior Quantitative User Experience Researcher (Frontend) – Bangkok-based, relocation provided. Join Agoda to apply your expertise in quantitative UX research and contribute to product decisions with data-driven insights. Responsibilities Conducts research end-to-end for high impact, guiding stakeholders to the best collaboration with research aligned to their goals. Initiates research efforts serving Product Vertical goals in the medium- and long-term with a well-informed understanding of the business. Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams. Leads projects in collaboration with other stakeholders. Assesses the pros and cons of various research methodologies and mentors others in using techniques and tools for high-quality execution. Evaluate research opportunities, especially with ambiguous requests, determining importance, urgency, and impact. Manage, challenge, and shape inbound research requests; propose solid research projects or programs. Execute projects with both traditional and innovative approaches, exploring mixed methods. Apply deep understanding of quantitative and qualitative research to direct projects appropriately. Develop deep expertise in at least one domain, user type, or method; serve as the go-to person on the research team. Triangulate findings, methods, and theories to ensure reliability and depth of insight. Maximize research value by applying secondary research and expert inspection methods. Proficient in software tools for surveys, diary studies, analysis, etc., and apply the right tool to the problem. Maintain solid knowledge of GDPR, data compliance and ethics in all activities. Drives cross-discipline collaboration via research insights and activities. Collaborates efficiently with other researchers and disciplines with clear ownership. Delivers clear, audience-appropriate communication; open to input and feedback. Contributes to the adoption of standards of research excellence across the organization. Qualifications Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field. 10+ years of relevant experience in consumer-facing domains. Expert in quantitative research (log analysis, internal metrics triangulation, survey design, sampling, crosstabs, statistical concepts). Experience with qualitative methods and user-centered design (interviews, diary studies, direct observation, think-aloud usability testing). Comfortable with planning, scoping, conducting, analyzing, and communicating research. Experience evaluating, negotiating, and working with external research vendors. Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data. Critical thinking beyond business requests; strong storytelling and communication skills in English. Enjoys collaborative work in a data-driven, creative environment. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file for future vacancies and you can request removal at any time. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. #J-18808-Ljbffr