Account Management Lead

About UpflowUpflow provides the first global ‘Financial Relationship Management’ (FRM) platform—a revolutionary approach to leveraging cutting-edge technology & AI to help B2B companies get paid more effectively, unlock owed cash reserves, and enable them to grow more rapidly.Most B2B companies are focused on sales growth & retention but struggle to maintain focus and discipline on cash collection. This leads to thousands of unpaid invoices, broken communications, outdated payment methods, and a negative customer experience. At its core a modern CRM solution for Finance, Upflow empowers business teams to take control of the customer experience related to payments and more broadly accelerating & securing their cash inflow.We are a product-led organization that was launched in 2018 and trusted by hundreds of companies across the US and EMEA, including Lattice, Front, PandaDoc, Carta, ProductBoard, and >500 more across many different industries. We\'re also backed by leading investors (YCombinator, 9yards, Hexa, Hedosophia, etc.) and top business angels from N26, Square, Mercury, Uber, and Netsuite.We\'re distributed across three continents and rapidly expanding. It\'s a perfect time to join if you\'re looking for an exciting personal growth opportunity and international experience.For more information about our company and our team, visit our careers page at www.upflow.io/careers.About the roleAs our Account Management Lead for Payments, you will own TPV (Total Payment Volume) activation & expansion at Upflow by driving adoption of payments products & functionalities with our merchants.You will lead our Payments experience excellence efforts by partnering and working hand-in-hand with our Customer Onboarding & Success, Customer Care, Product & Engineering teams to ensure we deliver the most impactful payments products and execute at the highest level of service quality.You will work directly with our merchants’ forward-thinking CFOs and finance teams to help them deploy modern B2B payments experiences to their own customers & internal teams which drive tangible, massively impactful financial results while elevating their business relationships.You will report to Côme as a member of our Financial Services team.Compensation: €70,000–€100,000 OTE (On-Target Earnings), depending on experience and performance.How you’ll make an impactGrow Upflow’s TPV by accelerating the adoption of online payments functionalities with our merchants and their customers.Onboard, activate and expand a pipeline of new & existing merchants in partnership with our Customer Onboarding & Success teams.Design, implement and oversee payments-related feature adoption strategies & campaigns within our merchant base.Ensure we deliver an excellent service across our payments products & functionalities, contributing to our Customer Care & Support escalation mechanics.You would be a great fit if…You are a customer-first, strategic thinker who loves products with tangible ROI.You want to interact with sharp, results-driven professionals (CFOs and finance teams) about important topics they care about.You deeply care about users, have an urge to understand their needs & goals and how we can solve problems for them leveraging technology.You are fluent in English and can be regularly (3 days/week) available for calls with merchants on US early afternoon business hours.You can be at least 2-3 days/week on-site in our Paris office (Marais, 75003).You have 3+ years of experience in a customer-facing or product role in the software industry. Payments industry experience is ideal, though not mandatory.Recruitment process1 - Screening call with Côme, Director of Financial ServicesIt’s a discussion with your future manager. We’ll get deeper into what you’re looking for and what we offer. We’ll also give you a clearer view of what your day-to-day in that role is like. It’s a good opportunity to see if you foresee yourself working at Upflow.2 - Home assignmentYour time to shine You’ll be given a home assignment. Yes, it is designed to assess your skills. But it’s also designed to give you a better taste of what being part of Upflow is like. Again, hiring is a two-way street Ultimately: we believe assignments are a great way to control our biases. We care for what you can do; not your schooling, social background or identity.3 - Home assignment reviewYour hiring manager will spend up to 90 minutes debriefing your case with you and expanding on it. A peer can take part in this review. Hiring managers at Upflow are looking for team players: taking and giving feedback is key to thriving with us4 - Meet the teamYou\'ll meet with JM (Director of Product) and Brad (CRO). You’ll also meet up with at least two other team members so you can foresee yourself as part of this team :)5 - Founder interviewMeet with Alex (co-founder & CEO). He will tell you everything about Upflow’s vision and values. It’s a privileged moment to ask any question you may have, too.Note: At Upflow, we are committed to building a diverse and inclusive workplace. We encourage all individuals to apply, even if you don’t meet every qualification. Research shows that some candidates may hesitate to apply unless they meet every requirement. However, we believe that a variety of experiences and perspectives can bring value beyond the listed qualifications. If you’re excited about what we do and feel you could contribute, we want to hear from you. #J-18808-Ljbffr