Customer Success Manager

1. Meeting with our Talent Acquisition Specialist: Gabrielle 2. Interview with the Manager: Aurélien 3. Assessment (if relevant) 4. Meeting with a Peer, Team Member, or Director 5. Final debrief, Feedback & Decision OUR BENEFITS & PERKS JOIN THE OVHCLOUD JOURNEY OVHcloud values and supports the diversity of the people we hire.For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.Be free to be yourself IA IN OUR DNA Artificial Intelligence is reinventing our business every day.Join us to explore its immense possibilities and co-build the future SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT We know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description.We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application Want to contribute to unique projects to build the Open Cloud together? Let's go At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.► Discover the major player in Open and Responsible Cloud You will be in charge to secure onboarding, adoption and drive customer satisfaction You will build customer loyalty You will reduce Time-to-Value for OVHcloud's customers You will increase account income through cross-selling & upselling You will bring the voice of your customers and be their advocate within OVHcloud Your main responsibilities : Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers. Customer Advocacy: work closely with other OVHcloud's teams, act as an advocate for the customer within OVHcloud. Onboarding on new services: help customers get started with the product or service by providing trainings and resources. Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud's services, while reducing time to value from their investment. Your future impact In 6 months You will complete onboarding et training to be able to pitch OVHcloud’ s solution. You will manage a portfolio of customers: support them on a daily basis in using the product or service You will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accounts You will take part to internal projects and contribute to team meetings And in 1 year You will develop and enforce your customers' interactions You will become a CSM Referent to at least one Sales’ cluster You will lead international OVHcloud's initiatives You will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new features You will be autonomous to deploy an OVHcloud’s Success Account Plan (SAP) with you customers Skills required : You are customer centric, and you have a demonstrable experience Customer-facing interactions. You have experience in Information Technology field (Cloud, network, operating systems, storage and/or virtualization) and know the benefits and challenges of moving to the cloud You are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flair You have communication skills in English (B2 level required) You are dedicated and want to have a positive impact on your internal and/or external contacts You know how to evaluate and control the risk and manage situations of conflict You are organized, disciplined, and have a good team spirit You collaborate easily with cross-functional teams You are autonomous and know how to take initiative You have a curious mind and be comfortable with financial concepts, numerous communication and CRM tools That's a plus : You have vertical & sector knowledge You have an ITIL certification Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teamsIt's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity. #J-18808-Ljbffr