Sales Director France and Orange Account Manager

il y a 2 semaines


Paris, France MBR Partners Temps plein

Company Profile:Our client is a leading global mobility solutions provider catering to the Business of Tomorrows. Their solutions are deployed by over 130+ mobile service providers and financial institutions in over 95 countries and enrich the lives of over 2 billion people globally to deliver a better future. With 18 years of experience and 8 product lines, they have seen double-digit growth in the last 3 years. They enable service providers to enhance customer experience, rationalize costs, and accelerate revenue growth.OverviewStrategic Engagement & Account ManagementStrategic client engagement and Governance at the CXO Level, C-Suite & X levelsShow YOY 10% growth in the account and achieve the assigned targetWin strategic deals each year into the account, this number (of the deal size) will be signed off once the position holder has come on boardLead the Sales efforts of his/her portion of the account, ensuring sales targets are met, while driving customer satisfactionResponsible for direct & indirect sales orders for Orange European countries & other assigned Opco’s. The sales orders will either be one-time license sales, old or new revenue/AMC share agreementsAccount Management & Contract Governance: Build Account Management & Solution selling skills in the assigned territoryStakeholder Management & CSATInternal stakeholder management: Work collaboratively with the internal teams of the company (PU, Channels, Delivery organization, Executive Management) and create win-win situations while handling customer engagement on the groundUnderstand the needs of the Accounts based on direct interactions with the customersFrequent and effective follow-ups on client issues ensuring 100% achievement of CSAT targetAccountable for CSAT and collections for the specific AccountThorough customer interactions, determine the pre and post-sales support required and manage these deliverables with internal stakeholdersGovernance & DeliveryProvide early warnings of operational delivery or support problems associated with the account & proactively work towards resolving these issuesRun the Internal Governance of the accountTo be the voice of the customer internally and to ensure client deliveries and value proposition initiatives are tracked proactivelyBe the Brand AmbassadorBuild the company’s brand and engage the customer at various levels to help manage perceptionsHelp build higher entry barriers for the competition into the accountKey Account Manager Requirements:Master’s/Bachelor’s degree in business administration, finance, sales, or related field.Proven experience in key account management.Proficient in all Microsoft Office applications as well as SDFC.The ability to build rapport with key clients.The ability to handle multiple client accounts.Strong negotiation and leadership skills.Exceptional customer service skills.Excellent communication skills.IT in the Telecom area, project management, delivery… will be a plus.Please ignore the salary stated as it is flexible and negotiable. #J-18808-Ljbffr



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