Technical Support Specialist
il y a 13 heures
Who are we? MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us. As a result of this growth, we are looking for a Technical Customer Support Specialist to join our international team based in our Paris office, France. The role The Technical Customer Support Specialist role will cover a wide range of support tasks, assisting our French customers with technical issues across different digital products. Respond to customer requests in a timely and accurate way, via email, and internal tools Identify customer needs, helping them understand and use our products, in accordance with our guidelines Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...) Follow up with customers to ensure their technical issues are resolved Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) Share feature requests and effective workarounds with team members Gather customer feedback and share it with our Product, Sales and Marketing team Provide first level support and work on troubleshooting issues. Requirements Our ideal Customer Support Specialist will have previous experience supporting a digital product in direct contact with customers. As well as: Native level French and fluency in English Experience in using remote support tools (Zendesk..) Excellent communication and problem-solving skills Multi-tasking abilities and patience when handling tough cases Basic knowledge of SQL and JSON structures (XML/CSV formats) Knowledge of WordPress, MTK e Google Analytics Knowledge of HTML and web standards Ability to liaise with multiple stakeholders, internally and externally Ability to work on more than one product Work pattern and location Full time, permanent position Monday to Friday Hybrid working pattern Office based in Paris Benefits Meal Vouchers (for each day worked) Bi-monthly appointment for collaboration days, with free breakfast in the office Internal training paths and support with external educationDiverse and dynamic environment, with plenty of opportunity to grow and make an impact 1:1 English classes up to B2 level What you can expect from the recruitment process: HR interview in English Hiring Manager interview in English Peer interview/skills assessment in Dutch C-level interview #J-18808-Ljbffr
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Technical Support Specialist
il y a 3 jours
Paris, Île-de-France EVEREC Temps pleinTechnical Support Specialist – France (Installers)Location:France (Hybrid / Remote)Contract Type:PermanentCompensation:€45,000 – €50,000 + BenefitsLanguages Required:French & English (both fluent)About the CompanyWe're partnering with a fast-growingEV charging and cleantech scale-upthat is transforming how electric vehicle infrastructure is deployed...
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Technical Support Specialist
il y a 12 heures
Paris, France Motork Temps pleinTechnical Support Specialist - SaaS - Paris - Motork Bi-monthly appointment for collaboration days, with free breakfast in the office Internal training paths and support with external education Diverse and dynamic environment, with plenty of opportunity to grow and make an impact 1:1 English classes up to B2 level What you can expect from the recruitment...
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Technical Support Specialist
il y a 5 jours
Paris, Île-de-France MotorK Temps pleinWho are we?MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of...
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Microsoft Advanced Technical Support Specialist
il y a 10 heures
Paris, France Blackfluo.ai Temps pleinMicrosoft Advanced Technical Support SpecialistAbout the job Microsoft Advanced Technical Support SpecialistMicrosoft Advanced Technical Support SpecialistPosition OverviewWe are seeking a Microsoft Advanced Technical Support Specialist to provide expert-level technical assistance and problem resolution for complex Microsoft technologies, serving as an...
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Senior Aircraft Technical Support Specialist
il y a 13 heures
Paris, France Marshall Aerospace and Defence Group Temps pleinA leading aerospace and defense firm in France is seeking a Senior Technical Specialist. The role involves providing technical support for military aircraft, specifically focusing on structural repair for C130 aircraft. Candidates must have a technical engineering background along with strong troubleshooting skills. Fluency in English and French is...
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Technical Support Specialist
il y a 14 heures
Paris, France Yext Temps pleinYext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence...
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Technical Process Specialist- Support Engineer
il y a 1 semaine
Paris, France Infosys Temps pleinTechnical Process Specialist – Support Engineer Join to apply for the Technical Process Specialist – Support Engineer role at Infosys. About Us Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same:...
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SaaS Technical Support Specialist — Hybrid
il y a 10 heures
Paris, France MotorK Temps pleinA leading automotive technology company in Paris is seeking a Technical Customer Support Specialist to assist customers with technical issues related to digital products. This permanent, full-time role calls for a candidate fluent in French and English, with experience using remote support tools. You will handle customer requests, provide first-level...
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Senior Technical Specialist
il y a 10 heures
Paris, France Marshall Temps pleinSenior Technical Specialist – Marshall Location: Clermont Ferrand, France We are looking for an experienced technical specialist to operate as part of the Technical Support Group (TSG) deployed at our contractor facility. The incumbent will provide Marshall technical representation and support to the Prime Contractor (SIAe) and the French Air‑Force,...
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Technical Support Specialist
il y a 1 semaine
Paris, Île-de-France D-EDGE Hospitality Solutions Temps pleinWho We AreHave you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission: Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...
