Head of Global End Users Services

il y a 3 semaines


Malakoff, Île-de-France AXA Temps plein
Job Description

Job Title: Head of Global End Users Services

Job Summary:

We are seeking a highly experienced and skilled Senior Manager to lead our Global End Users Services team. As a key member of our IT organization, you will be responsible for designing, implementing, and delivering end-to-end IT services to our global users.

Key Responsibilities:

  • Lead a team of 15 internal and 15 external staff members
  • Manage the IT operations teams in various countries (dotted line)
  • AXA GO for the field of services provided to end-users and work environment
  • Program teams under your direction (depending on programs)
  • Manage a budget of over €10 million per year
  • Have authority over the entire Global IT Operations department and regions for specific missions

Requirements:

  • 10 years of experience in IT service management, particularly in the areas of desktop and user support
  • Significant experience in managing internal teams and outsourcing contracts
  • Ability to manage budgets of several million euros independently
  • Significant experience in leading programs or program management
  • Experience in functional management and project management
  • Experience in managing international teams
  • Excellent English language skills (working language), very good French language skills

Desirable Skills:

  • ITIL certification
  • Knowledge of post-work environments

Working Conditions:

This is an international role, at the heart of AXA Partners' IT strategy. We are looking for a Senior Manager who can take on more responsibilities in the short term.

What We Offer:

Join a responsible company that offers a true expertise and diversity culture. Our goal is to accelerate the development of our employees' skills, while offering attractive and competitive remuneration and opportunities for professional growth. Within the AXA Group, we work together to give everyone the means to live a better life.

About AXA Partners:

AXA Partners is a transversal BU of AXA that offers a wide range of solutions in the field of assistance services, travel insurance, and credit coverage.

The role of AXA Partners is also to implement innovative solutions from the AXA Innovation unit.

Conjugating passion and cutting-edge expertise, we design and deploy solutions on a global scale for our partners, their customers, and their employees, to protect what matters in critical moments.



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