Head of Global End Users Services

il y a 2 semaines


Malakoff, Île-de-France AXA Group Temps plein
Job Title: Head of Global End Users Services

We are seeking a highly experienced and skilled professional to lead our Global End Users Services team. As the Head of Global End Users Services, you will be responsible for managing and delivering end-to-end services to our customers across the globe.

Key Responsibilities:
  • Develop and implement a global strategy for end user services, aligned with the company's overall goals and objectives.
  • Manage and lead a team of professionals responsible for delivering end user services, including service desk, workplace, and ITSM services.
  • Collaborate with cross-functional teams to ensure seamless delivery of services and support to customers.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
  • Minimum 10 years of experience in a similar role, with a proven track record of delivering end-to-end services.
  • ITIL certification and experience with IT service management.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a global company and make a real impact on our customers' lives.

AXA Group is a leading insurance and asset management company, committed to empowering people to live a better life. We are a diverse and inclusive organization, with a strong focus on customer satisfaction and employee engagement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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