Customer Support Advisor

il y a 1 mois


Cannes, Provence-Alpes-Côte d'Azur, France Groupe iliad Temps plein
Position Overview

As a Customer Support Advisor, your primary responsibility will be to assist subscribers within a designated geographic region. Your key duties will include:

  • Addressing subscriber inquiries, predominantly through written communication
  • Contacting subscribers when further information is required
  • Promoting and clarifying our services to subscribers
  • Scheduling and facilitating service appointments at subscribers' residences
  • Offering technical and administrative assistance to field personnel
  • Documenting issues and reporting them to the relevant departments
Work Environment

You will be part of a compact team of fewer than 10 members, concentrating on a specific geographic area. The workspace is designed for comfort and allows for a flexible remote work arrangement.

Desired Profile
  • Exceptional written communication abilities
  • Proficient in the French language
  • Prior experience in the telecommunications sector is advantageous
  • Knowledge of FREE services is beneficial
Next Steps
  • Complete a brief pre-screening assessment (one assessment must be conducted on a computer)
  • Participate in a virtual interview with a member of the recruitment team based on your assessment results
  • Engage in an interview with your prospective manager
  • Become a part of the Free Proxi team upon successful alignment
Required Skills
  • Customer advisory expertise
  • Written communication proficiency
  • Sales-oriented mindset

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