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Customer Support Specialist
Il y a 3 mois
As a Customer Support Specialist, your primary responsibility will be to assist subscribers within a designated region. Your key duties will encompass:
- Addressing subscriber inquiries, predominantly through written communication
- Contacting subscribers as needed for further clarification
- Promoting and elucidating our services to subscribers
- Scheduling and executing service appointments at subscribers' residences
- Offering technical and administrative assistance to field personnel
- Documenting issues and reporting them to the relevant departments
You will be part of a compact team of fewer than 10 members, concentrating on a specific geographical area. The workspace is designed for comfort and allows for a degree of remote work flexibility.
Desired Profile- Exceptional written communication abilities
- Proficient in the French language
- Prior experience in the telecommunications sector is advantageous
- Knowledge of FREE services is a plus
- Complete a brief pre-screening assessment (one assessment must be conducted on a computer)
- Participate in a virtual interview with a member of the recruitment team based on your assessment results
- Engage in an interview with your prospective manager
- Become a part of the Free Proxi team upon successful alignment
- Customer advisory skills
- Written communication proficiency
- Sales-oriented mindset
