Hotel Front Office Assistant
il y a 3 semaines
The Peninsula Paris is seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.
Key Responsibilities:
- Provide a high-touch experience for guests, ensuring a seamless and personalized check-in and check-out process.
- Utilize digital tablets and knowledge of our property management system to efficiently manage guest requests and resolve any issues that may arise.
- Ensure that guests receive prompt, warm, and courteous service, meeting the high standards of The Peninsula Paris.
- Attend to all guest enquiries and requests, delivering an exemplary resolution and exceeding guest expectations.
Requirements:
- Strong customer focus and ability to provide exceptional service in a fast-paced environment.
- Fluency in French and English, with excellent communication and interpersonal skills.
- Availability and responsiveness, with a sense of organization and attention to detail.
- Sense of confidentiality and ability to maintain the highest level of discretion.
About The Peninsula Paris:
The Peninsula Paris is a luxurious hotel located in the heart of Paris, offering 200 luxurious rooms and suites. Our hotel is known for its exacting standards in design, luxury, and service, and we are committed to providing an exceptional experience for our guests.
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