IT Support and Service Desk Specialist

il y a 1 jour


Strasbourg, Grand Est, France Netcompany Temps plein

We are Netcompany-Intrasoft, a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation.

We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations.

As a Service Desk Operator in Netcompany-Intrasoft, you will be part of our team providing exceptional customer service and support.

Key Responsibilities:

  • Receiving calls and emails as first-line customer liaison: service desk agent, incident and request agent
  • Recording incidents and requests in the Service Management Tool
  • Logging all relevant incidents/service request details allocating categorization and priorization codes
  • Making an initial assessment and diagnosis of incidents and service requests, and attempting to resolve them
  • Escalating incidents or services requests that cannot be resolved/fulfilled to other support agents in the same support group or to different support groups
  • Recording and updating information in knowledge database

Requirements:

  • Strong skills in all MS Office applications
  • Fluent in English and French (both written and spoken)

Benefits:

  • A competitive compensation package (£30,000 - £40,000 per annum) including meal and commuting allowance
  • Well-being activities (on premises)
  • A personalized development plan for targeted career growth

Please submit your CV in English. Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.



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