Customer Support Desk
il y a 4 heures
Dans le cadre de notre croissance, nous recherchons un Customer Support Desk pour renforcer notre équipe de support client. En tant que Customer Support Desk, vous serez le point de contact privilégié pour nos clients. Vos missions incluront : Gérer et traiter les demandes clients par téléphone, e-mail ou via notre portail dédié. Diagnostiquer et résoudre les incidents techniques liés à nos solutions (logiciels, matériels, services). Escalader les problématiques complexes aux équipes internes (R&D, technique). Assurer un suivi rigoureux des tickets ouverts dans l?outil de gestion des incidents (ServiceNow ou équivalent). Communiquer de manière proactive avec les clients pour les tenir informés de l?avancement de leurs demandes. Produire des rapports réguliers sur les performances du support et les incidents récurrents. Identifier et proposer des axes d?amélioration pour les processus de support. Collaborer avec les équipes techniques pour enrichir la base de connaissances. Participer à la formation des nouveaux membres de l?équipe ou des clients sur nos solutions. Profil candidat: Bac+2 minimum en informatique, systèmes d?information ou équivalent. Une première expérience (1 à 3 ans) dans un poste similaire, idéalement dans un environnement B2B.
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Service Desk Support Specialist
il y a 1 jour
Strasbourg, Grand Est, France Netcompany Temps pleinCompany OverviewWe are Netcompany-Intrasoft, a leading European IT Solutions and Services company with strong international presence and expertise. Our team of professionals is dedicated to responsible digitalisation, offering innovative solutions to public and private organizations. Job DescriptionWe are seeking a skilled Service Desk Support Specialist to...
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Service Desk Support Specialist
Il y a 2 mois
Strasbourg, Grand Est, France Netcompany Temps pleinJob DescriptionAs a Service Desk Operator at Netcompany-Intrasoft, you will be responsible for providing first-line customer support and resolving technical issues. Your primary duties will include receiving and responding to customer inquiries, logging incidents and requests, and escalating complex issues to senior support agents. You will also be...
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IT Support and Service Desk Specialist
il y a 1 jour
Strasbourg, Grand Est, France Netcompany Temps pleinWe are Netcompany-Intrasoft, a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation.We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations.As a Service Desk Operator in Netcompany-Intrasoft, you will be...
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IT Support and Service Desk Operator
il y a 4 jours
Strasbourg, Grand Est, France Netcompany Temps pleinAbout NetcompanyWe are a leading European IT Solutions and Services company with a strong international presence. Our mission is to provide innovative solutions of the highest quality to public and private organizations, while being a key-player in the EU Institutions for over 30 years.Our Expertise500+ organizations across 70+ countries have chosen our...
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Customer Service Representative
il y a 4 jours
Strasbourg, Grand Est, France Netcompany Temps pleinJob OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative - IT Support to join our team at Netcompany-Intrasoft. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
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Customer Support Representative
il y a 4 semaines
Strasbourg, Grand Est, France DailyStaffWorks Germany Temps pleinWe are seeking a French speaking Customer Support Specialist to provide exceptional assistance to end-users in Athens, Greece.What You'll Do:Deliver top-notch support via chat, email, and phoneParticipate in 4 weeks of paid training when starting the positionTroubleshoot and resolve technical issues related to products or servicesElevate complex cases to...
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Global Technical Support Specialist
il y a 5 jours
Strasbourg, Grand Est, France VALD Temps pleinAbout VALDVALD is a rapidly growing company that has expanded to over 200 team members across four continents. Founded in 2015 in Brisbane, Australia, our multidisciplinary team of researchers, clinicians, sports scientists, designers, developers, and engineers work together to offer unparalleled insight into human movement, performance, injury risk, and...
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Supply Chain Transformation Expert
il y a 1 mois
Strasbourg, Grand Est, France De Philmain Temps pleinAbout Our CompanyDe Philmain is a Supply Chain consulting company that supports clients in achieving their transformation goals.We provide a wide range of services, from business requirements definition to implementation, deployments, and change management.Our areas of expertise include ERP, APS solutions, Demand Planning & Forecasting, Sales & Operations...
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ICT Infrastructure Specialist
il y a 4 semaines
Strasbourg, Grand Est, France COSMOTE GLOBAL SOLUTIONS NV Temps pleinCOSMOTE Global Solutions, a leading ICT Systems Integrator and part of the OTE Group of Companies, delivers a wide range of ICT solutions and services.The company provides comprehensive ICT services focusing on Cloud, Data Centre operations, Networking, Cybersecurity, Business Intelligence and Data Warehouse, Big Data, Service Desk, Proactive Monitoring,...
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Strasbourg Tourism Experience Intern
il y a 2 semaines
Strasbourg, Grand Est, France CEPA GmbH Temps pleinCEPA GmbH, a German-based company specializing in university-level academic faculty-led programs, summer and semester programs, as well as the organization of higher-level seminars and professional workshops, invites applications for an internship in Strasbourg.About the JobThe European Study Center (ESC) Strasbourg is located in the Château de Pourtalès,...
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Aerospace Sales Professional
il y a 2 semaines
Strasbourg, Grand Est, France Socomore Temps pleinAs a leading innovator in the chemical sector, Socomore is seeking an experienced Sales Manager to join our team in Germany. With over 50 years of history, we have established ourselves as a trusted partner for surface preparation, treatment, protection, and control solutions.We are looking for a skilled professional with a strong background in sales,...
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Cultural Exchange Coordinator in the Heart of Europe
il y a 2 semaines
Strasbourg, Grand Est, France CEPA GmbH Temps pleinCompany OverviewCEPA GmbH is a renowned organization specializing in academic faculty-led programs, summer and semester programs, as well as seminars and workshops. Our European Study Center Strasbourg offers an ideal environment for interns to gain valuable experience.SalaryThe estimated monthly salary for this internship position ranges from €800 to...
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Tourism Experience in Strasbourg: Explore and Engage
il y a 4 semaines
Strasbourg, Grand Est, France CEPA GmbH Temps pleinCEPA GmbH, a dynamic and customer-oriented company with a passion for academic faculty-led programs, summer and semester programs, as well as the organization of higher-level seminars and professional workshops, invites applications for an internship at its European Study Center (ESC) Strasbourg.The ESC Strasbourg is located in the Château de Pourtalès,...
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Tourism and Hotel Management Professional
il y a 4 jours
Strasbourg, Grand Est, France CEPA GmbH Temps pleinDiscover the exciting world of tourism and hotel management with CEPA GmbH, a dynamic and customer-oriented German-based company specializing in university-level academic programs.Our European Study Center (ESC) Strasbourg is located in a stunning chateau, offering a unique opportunity to work in a small-sized company with an educational spirit and a...
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Technical Sales Lead in DACH Region
il y a 2 semaines
Strasbourg, Grand Est, France Socomore Sas Temps pleinWe are seeking a seasoned Technical Sales Manager to lead our sales efforts in the DACH region.The ideal candidate will have experience in managing sales teams and driving growth across multiple industries, including aerospace, automotive, rail, and energy.Key responsibilities include:Analyzing territory and market trends using CRM and QlikSense...
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Technical Lead for Avionics Software Engineering
il y a 2 semaines
Strasbourg, Grand Est, France RTX Temps pleinCompany OverviewRTX is a leading aerospace company that advances flight deck solutions, airborne communications, vision systems, sensors, and fire protection for commercial and military customers around the world.SalaryThe salary range for this position is $126,090.00 to $149,500.00 USD per year, representing a competitive compensation package.Job...
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Senior Flutter Mobile Developer
il y a 2 semaines
Strasbourg, Grand Est, France IDT Temps pleinWe are seeking a highly skilled Senior Flutter Mobile Developer to join our team and contribute to the development of our customer-facing apps.As a Senior Flutter Mobile Developer, you will be responsible for end-to-end development and support of our mobile applications, collaborating with business stakeholders and being part of the product development...
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Chief Information Systems Security Director
il y a 2 semaines
Strasbourg, Grand Est, France RTX Temps pleinAt RTX, we're at the forefront of innovation, pushing the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics, and cybersecurity.About the RoleWe're seeking an experienced Chief Information Systems Security Director to join our Cybersecurity team in Columbia, MD. As a key member of our team, you'll collaborate with...
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IT Support and Service Desk Operator
il y a 6 jours
Strasbourg, France Netcompany Temps pleinWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in...
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Service Desk Operator
il y a 22 heures
Strasbourg, France Cronos Europa Temps pleinWe are currently looking for a “Service Desk Operator” to strengthen the Cronos Europa team. **Responsabilities**: - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and...
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IT Support
Il y a 3 mois
Strasbourg, France Menway Temps pleinIT Support - Service Desk Operator Are you enthusiastic about IT support and enjoy working in a multicultural environment? A leading IT services provider for European institutions is seeking a Service Desk Operator to join our growing team. In this role, you will serve as the primary point of contact for users, delivering high-quality first-level IT...
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Service Desk Operator
il y a 6 jours
Strasbourg, France Netcompany Temps pleinCompany Description We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while...
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Support IT Engineer
Il y a 3 mois
Strasbourg, France NSC Global Temps pleinOverview: NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their...
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Customer Support
il y a 1 mois
Strasbourg, France DailyStaffWorks Germany Temps pleinWe are looking for a French speaking Customer Support Specialist to assist customers for our client in Athens, Greece. In this role, you will provide exceptional customer assistance to end-users, resolving their issues and ensuring a high level of customer satisfaction.What you’ll do: Deliver excellent support to customers via chat, email, and phone 4...
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Work in Greece
il y a 1 semaine
Strasbourg, France Patrique Mercier Recruitment Nordic Temps pleinPatrique Mercier Recruitment is thrilled to offer a unique opportunity for a French Speaking Customer Support representative who is looking to relocate to Greece. This position comes with a comprehensive relocation package, making it easier for you to transition into this exciting role. As part of the customer support team, you will help assist customers...
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Project Customer Support
Il y a 6 mois
Strasbourg, France PHAREA Temps pleinDans le cadre du développement de ses activités, PHAREA recherche un Project Customer Support pour son client basé sur Strasbourg (67)... **Parmi les missions**: - Vous serez amené à réaliser le planning, gérer le budget et manager une équipe - Vous assurez le Design complet des solutions et du système - Vous serez acteur de l'installation du site...
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Project Customer Support
Il y a 6 mois
Strasbourg, France Younicorn Temps pleinDans le cadre du développement de ses activités, PHAREA recherche un Project Customer Support pour son client basé sur Strasbourg (67)... Parmi les missions: - Vous serez amené à réaliser le planning, gérer le budget et manager une équipe - Vous assurez le Design complet des solutions et du système - Vous serez acteur de l'installation du site...
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Tech Help Desk Bilingue Anglais
Il y a 6 mois
Strasbourg, France Up Skills Temps plein**L'entreprise**: Filiale d'Actual Group, 5ème acteur majeur sur le marché du travail français, Up Skills se positionne en tant que cabinet de recrutement spécialisé dans l'identification et la sélection de profils cadres, experts et managers de transition. Forts de nos 20 années d'expérience dans ce domaine, notre expertise s'étend sur le CDI, le...
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Assistant Support IT
Il y a 6 mois
Strasbourg, France Ardemis Partners Temps plein**Localisation**: Strasbourg **Métier**: Assistant **Type de contrat**: mission **Salaire**: Selon Profil **Type d'entreprise**: Grand compte **Compétences**: Description de poste **Position**: › Poste de CSD (Customer Support Desk) sur des projets de hautes technologies › Basé à Strasbourg dans les locaux de notre client - Accès...
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Customer Service Assistant
Il y a 6 mois
Strasbourg, France KGR Temps pleinWe are recruiting for an innovative technology company in Malta Customer Care Representative to join their Customer Care Department in St Julian **The role is based in Malta** **DUTIES AND RESPONSIBILITIES**: - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits, inform...
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Technical Support Representative
Il y a 2 mois
Strasbourg, France VALD Temps plein**VALD** is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 6,000 clients in over 100 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD products. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 200 team...
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Application Support Engineer
Il y a 2 mois
Strasbourg, France Titan Engineering Temps pleinThe Application Support Engineer has the following responsibilities: - Finding permanent (or sustainable) solutions, or workarounds to incidents; - If applicable, creating problem reports and / or change requests and linking them to incidents; - Describing the solutions and confirming whether they will eventually lead to restoring service operations; -...
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Team Lead for Infrastructure Support
il y a 7 jours
Strasbourg, France AbAKUS IT Solutions Temps pleinWe are seeking a skilled and experienced Team Lead for Infrastructure Support to manage and oversee the operations of our infrastructure support team. This role involves organizing and coordinating team activities, ensuring high performance, and providing excellent service to internal stakeholders. **Main Responsibilities**: - Lead and manage the...
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Application Support Engineer
Il y a 2 mois
Strasbourg, France AbAKUS IT Solutions Temps pleinThis role offers the chance to tackle challenging technical problems, be part of a dynamic environment, and deliver exceptional support while ensuring system reliability. **What you'll do**: - Own the full support process—manage incidents end-to-end and ensure swift resolutions. - Collaborate with the client to create problem reports or change requests...
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Technical Support Representative I
il y a 6 jours
Strasbourg, France VALD Temps pleinSince its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 200 team members in over 30 countries, with five offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human...
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Technical Support Representative
il y a 2 semaines
Strasbourg, France VALD Temps pleinVALD is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 6,000 clients in over 100 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD products. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 200 team members...
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Technical Support Representative
il y a 6 jours
Strasbourg, France VALD Temps pleinVALD is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 6,000 clients in over 100 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD products. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 200 team...
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Chargé de Support Client
Il y a 6 mois
Strasbourg, France olky payment service provider Temps plein**Description de l'entreprise** Le Groupe luxembourgeois **Olky **est un acteur de premier plan connu pour ses activités de service de paiement et de services sur actifs numériques. Olky est également implanté en France et exerce ses activités en libre prestations de services dans 11 pays européens. Olky connait une forte croissance ces dernières...