Technical Support Specialist, Patient Cloud Solutions

il y a 3 semaines


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein

Medidata: Powering Smarter Treatments and Healthier People

About the Role:

The Technical Support Engineer is a key member of the Customer Support team, responsible for providing technical expertise and support to internal and external customers. As a Technical Support Engineer, you will be the primary contact between first/second line support and core engineering teams, handling work requests that require diagnosis and implementation. You will work closely with the core engineering teams to identify and resolve technical issues, and collaborate with the R&D team to address non-known issues and defect reporting.

Responsibilities:

  • Provide technical support and guidance to internal and external customers
  • Manage work requests that describe technical issues, software bugs or customer problems and take ownership of issues through to resolution
  • Develop diagnostic and corrective SQL scripts to resolve technical problems or identify existing scripts or patches that must be applied
  • Distinguish between application database, operating system, network, and hardware problems and take ownership of issues through to resolution
  • Reproduce technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clients
  • Debug applications and log any newly identified resolutions
  • Participate in weekend on-call rotation for important issues escalation
  • Present complex technical information to non-technical audiences
  • Stay up-to-date with subject matter knowledge on Medidata products

Requirements:

  • Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
  • Experience with SQL (MySQL, PostgreSQL, MSSQL)
  • 3 – 5 years experience working in a regulated environment
  • Basic experience with Ruby, Java and HTML code
  • Experience with application debugging
  • Experience approaching a problem from different angles, analyzing pros and cons of different solutions
  • Experience creating system documentation and meeting multiple team and customer goals independently and in a deadline-sensitive fashion
  • Ability to work effectively in diverse teams and adapt to changing job requirements
  • Fluent in Mandarin and English (written and spoken)

Total Rewards:

Medidata offers a comprehensive Total Rewards package that includes a competitive base pay, commission on sales positions, annual bonuses for non-sales positions, and best-in-class benefits such as medical, life and disability insurance, paid time off, paid sick leave, Employee Assistance Program, and paid parental leaves.

Medidata is an equal opportunities employer.


  • Patient Cloud Solutions Expert

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About Our Team:Dassault Systèmes is seeking a highly skilled Patient Cloud Solutions Expert to join our team. As a key member of our Patient Cloud Solution Specialists team, you will be responsible for driving quarter-over-quarter incremental sales and revenue for our Patient Cloud business.Responsibilities:Drive sales and revenue growth for our Patient...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About Our Company:Dassault Systèmes is a leading provider of 3D design and engineering software. Our company is committed to empowering innovation and improving the lives of people around the world.About the Team:The Patient Cloud Solution Specialists team is responsible for driving business development and sales of Medidata's platform offering to support...

  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Technical Support Specialist Job DescriptionAbout Dassault Systèmes:At Dassault Systèmes, we are dedicated to providing innovative solutions that help our customers achieve their goals.About the Team:The Customer Support team is a critical component of our organization, providing timely and effective support to our customers. As a Technical Support...

  • Technical Support Specialist

    il y a 2 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary contact between first/second line support and core engineering teams.Key responsibilities include:Providing support for internal and external customersManaging work requests that describe issues, software bugs or...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Specialist will be a key member of our team, providing technical expertise to internal and external customers. This role requires a strong understanding of database systems, software applications, and technical troubleshooting.Key Responsibilities:Provide technical support to customers via phone, email, or chatDiagnose...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Specialist is a technical expert who serves as the primary contact between first/second line support and core engineering teams. You handle work requests that have been routed for diagnosis and implementation while updating internal and external customers. The...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers, managing work requests, and developing fixes or SQL scripts to resolve customer problems.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryThe Technical Support Specialist will be a key member of our team, providing technical support to internal and external customers. This role requires a strong analytical mind and excellent communication skills to resolve complex technical issues.Key ResponsibilitiesProvide technical support to internal and external customers via phone, email, and...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer is a key member of our team, responsible for providing expert technical support to our internal and external customers. This role requires a strong analytical mind, excellent communication skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Provide technical support for...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job Summary:The Technical Support Specialist will be the primary contact between first/second line support and core engineering teams. This role involves handling work requests that have been routed for diagnosis and implementation, while updating internal and external customers.Key Responsibilities:Provide support for internal and external customersManage...

  • Technical Solutions Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job Description & Role ResponsibilitiesAs a Technical Solutions Specialist at Dassault Systèmes, you will play a key role in helping customers maximize the value of our Industry Process portfolio. This involves demonstrating the capabilities of our business strategy and driving customers to address their business transformation by re-engineering their...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job DescriptionAs a Senior Technical Solutions Specialist, you will be responsible for presenting and demonstrating the 3DEXPERIENCE value proposition to Dassault Systèmes customers and partners in the Industrial Equipment (IE) industry for the Euronorth region. You will work closely with the Technical Sales Industry consulting & sales account team to own...

  • Salesforce Technical Developer

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:As a Salesforce Technical Developer, you will be responsible for partnering with our Product Owners, Business SMEs, and Stakeholders to design and deliver on key program initiatives. This position will work closely with our analysts to translate requirements into business applications using Salesforce technology to support our company's...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Dassault Systèmes. As a Technical Support Engineer, you will be the primary contact between first/second line support and core engineering teams. Your primary responsibility will be to handle work requests that have been routed for diagnosis and implementation while...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer will be a key member of our team, providing technical expertise and support to our customers. This role requires a strong understanding of database systems, application development, and IT service delivery.Key Responsibilities:Provide technical support to internal and external customersManage work requests and...

  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About Us:Dassault Systèmes seeks a skilled Technical Support Engineer to join our team. As a technical expert, you will be the primary interface between first/second line support and core engineering teams.Key Responsibilities:Provide support for internal and external customers.Manage work requests that describe particular issues, software bugs or customer...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock Career Opportunities at MedidataWe are seeking an experienced Cloud Solutions Business Development Manager to join our Patient Cloud Solution Specialists team. As a key member of our team, you will be responsible for driving quarter-over-quarter incremental sales and revenue for Medidata's Patient Cloud business.About the RoleThe ideal candidate will...

  • Technical Solution Designer

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Dassault Systèmes, a leading provider of virtual universes, empowers businesses to innovate sustainably. Our 3DEXPERIENCE platform leverages world-class 3D software applications to transform product design, production, and support. With its online architecture, the 3DEXPERIENCE environment enables businesses to test and evaluate experiences throughout the...

  • Technical Support Expert

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Technical Support Role OverviewMEDIDATA offers the opportunity to work as a key member of our technical support team, providing exceptional service to internal and external customers. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesProvide...

  • Technical Sales Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    As a Technical Sales Specialist in the EuroNorth Transport and Mobility team, you will be working within one of Dassault Systemes' premier industry domains. You will be a key member of the team tasked with transforming how our T&M clients use our 3DEXPERIENCE platform to support their product development processes. You will be responsible for supporting...