Technical Support Specialist

il y a 2 semaines


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein
About the Role

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary contact between first/second line support and core engineering teams.

Key responsibilities include:

  1. Providing support for internal and external customers
  2. Managing work requests that describe issues, software bugs or customer problems
  3. Developing diagnostic and corrective SQL scripts to resolve customer problems
  4. Distinguishing between application database, operating system, network, and hardware problems
  5. Reproducing technical problems, diagnosing causes, and identifying temporary and interim-term solutions

Requirements

  • Bachelor's degree in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
  • Experience with SQL (MySQL, PostgreSQL, MSSQL)
  • 3 – 5 years experience working in a regulated environment
  • Basic experience with Ruby, Java, and HTML code

What We Offer

A competitive salary range of $79,500 to $102,906, best-in-class benefits, and opportunities for growth and development.


  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Technical Support Specialist Job DescriptionAbout Dassault Systèmes:At Dassault Systèmes, we are dedicated to providing innovative solutions that help our customers achieve their goals.About the Team:The Customer Support team is a critical component of our organization, providing timely and effective support to our customers. As a Technical Support...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers, managing work requests, and developing fixes or SQL scripts to resolve customer problems.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryThe Technical Support Specialist will be a key member of our team, providing technical support to internal and external customers. This role requires a strong analytical mind and excellent communication skills to resolve complex technical issues.Key ResponsibilitiesProvide technical support to internal and external customers via phone, email, and...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Specialist will be a key member of our team, providing technical expertise to internal and external customers. This role requires a strong understanding of database systems, software applications, and technical troubleshooting.Key Responsibilities:Provide technical support to customers via phone, email, or chatDiagnose...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Specialist is a technical expert who serves as the primary contact between first/second line support and core engineering teams. You handle work requests that have been routed for diagnosis and implementation while updating internal and external customers. The...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer is a key member of our team, responsible for providing expert technical support to our internal and external customers. This role requires a strong analytical mind, excellent communication skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Provide technical support for...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job Summary:The Technical Support Specialist will be the primary contact between first/second line support and core engineering teams. This role involves handling work requests that have been routed for diagnosis and implementation, while updating internal and external customers.Key Responsibilities:Provide support for internal and external customersManage...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer will be a key member of our team, providing technical expertise and support to our customers. This role requires a strong understanding of database systems, application development, and IT service delivery.Key Responsibilities:Provide technical support to internal and external customersManage work requests and...

  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About Us:Dassault Systèmes seeks a skilled Technical Support Engineer to join our team. As a technical expert, you will be the primary interface between first/second line support and core engineering teams.Key Responsibilities:Provide support for internal and external customers.Manage work requests that describe particular issues, software bugs or customer...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Dassault Systèmes. As a Technical Support Engineer, you will be the primary contact between first/second line support and core engineering teams. Your primary responsibility will be to handle work requests that have been routed for diagnosis and implementation while...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Role:The Technical Support Engineer is a key member of the Customer Support team, responsible for providing technical expertise and support to internal and external customers. As a Technical Support Engineer, you will be the primary contact between first/second line support and core...

  • Technical Support Expert

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Technical Support Role OverviewMEDIDATA offers the opportunity to work as a key member of our technical support team, providing exceptional service to internal and external customers. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesProvide...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Customer Support Specialist for DELMIAWorks in Shanghai, China.Role Description & ResponsibilitiesAs a Customer Support Specialist, you will respond to and resolve incoming customer and partner questions, inquiries, and problems received via phone, email,...

  • Technical Mobility Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Central Parking Temps plein

    Technical Expertise and Customer SupportWe are seeking a skilled Field Service Engineer to join our team in France. As a key member of our technical support team, you will play a crucial role in ensuring the smooth operation of our electric vehicle charging solutions.Missions and Responsibilities:* Provide technical support to customers through remote...

  • Technical Sales Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    As a Technical Sales Specialist in the EuroNorth Transport and Mobility team, you will be working within one of Dassault Systemes' premier industry domains. You will be a key member of the team tasked with transforming how our T&M clients use our 3DEXPERIENCE platform to support their product development processes. You will be responsible for supporting...

  • Software Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Role OverviewWe are seeking a highly skilled Software Support Specialist to join our team at Dassault Systèmes. As a key member of our customer success team, you will be responsible for providing exceptional technical support to our premium customers.Key ResponsibilitiesProvide timely and effective technical support to customers, ensuring their issues are...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job DescriptionAs a Senior Technical Solutions Specialist, you will be responsible for presenting and demonstrating the 3DEXPERIENCE value proposition to Dassault Systèmes customers and partners in the Industrial Equipment (IE) industry for the Euronorth region. You will work closely with the Technical Sales Industry consulting & sales account team to own...

  • Technical Solutions Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job Description & Role ResponsibilitiesAs a Technical Solutions Specialist at Dassault Systèmes, you will play a key role in helping customers maximize the value of our Industry Process portfolio. This involves demonstrating the capabilities of our business strategy and driving customers to address their business transformation by re-engineering their...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a skilled Manufacturing Support Specialist to join our team in Shanghai, China.Job DescriptionAs a Manufacturing Support Specialist, you will be responsible for providing technical support to customers and partners via phone, email, and service requests. You will work closely with cross-functional teams to diagnose and resolve...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Support Engineer in Shanghai, China. About the RoleAs a Software Support Engineer, you will be responsible for responding to and resolving incoming customer and partner questions, inquiries, and problems received via phone, email, and service...