Client Service Manager M/F
il y a 4 semaines
Within our Customer Service Management team, you will be responsible for several accounts. Your primary goal is to ensure the satisfactory fulfillment of Transatel's contractual agreements, while managing daily operations and responding to client requirements.
Your key responsibilities include:
- Quickly learning and understanding complex functions and procedures.
- Managing customer relations and guaranteeing customer satisfaction.
- Managing communication, including atypical requests, changes, escalations, and major incidents.
- Representing clients internally for their requests and high-quality service demands.
- Writing Service Reviews, adhering to KPIs and SLAs.
- Ensuring Quality of Service commitments, including best practices in major incident management and action plans for QoS improvement.
- Managing the launch of incoming clients for MVNO and IoT services, including configuration and training of operational teams.
Your profile should include:
- An education level of Bac + 5 from Ecole d'Ignénieur or equivalent, with prior experience in a Service Management role in an IT environment.
- Strong communication skills, with excellent interpersonal leadership and confidence in communication with internal and external stakeholders.
- Prioritization, rigor, and organization are essential for this position.
- Fluent English, both written and spoken, is required for our international environment.
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