Client Service Manager M/F
il y a 2 semaines
Within our Customer Service Management team, you will be responsible for ensuring the satisfactory fulfillment of Transatel's contractual agreements. Your daily operations will involve managing several accounts, responding to client requirements, and guaranteeing customer satisfaction.
Your key responsibilities include:
- Quickly learning and understanding complex functions and procedures.
- Managing customer relations and ensuring Quality of Service commitments.
- Writing Service Reviews and respecting KPIs and SLAs.
- Piloting and managing action plans for the improvement of QoS.
- Managing the launch of incoming clients for our MVNO and IoT services.
Your profile should include:
- An education level of Bac + 5 from Ecole d'Ignénieur or equivalent.
- Strong communication skills and excellent interpersonal leadership.
- Fluent English, both written and spoken.
If you are motivated and ready to join a dynamic and ambitious team, come and share in our mission to deliver exceptional customer experiences.
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