Customer Support Specialist

il y a 3 semaines


Nantes, Pays de la Loire, France Lengow Temps plein

Customer Support Officer Job Description

The Customer Success team at Lengow is responsible for delivering exceptional support to merchants, ensuring they get the most out of our platform and overcome any challenges they face.

In this context, we are seeking a Customer Support Officer to join our team.

Main Responsibilities:

  • Provide timely and effective support to merchants via phone or ticketing tool, ensuring their satisfaction with our Lengow/Netrivals platform.
  • Ensure merchants can utilize all features offered by our solution.
  • Escalate issues to our Technical Support team, reproducing, qualifying, and summarizing incidents.
  • Suggest updates or creation of customer documentation to reduce assistance needs.
  • Liaise with the Customer Success Manager to report and alert them to difficulties with Lengow.
  • We require a candidate available to work on Saturdays.

Hiring Process:

  • HR interview with Alexandre, Talent Acquisition Manager.
  • Manager interview with Julian, Customer Support Manager, and Sophie, Head of Support.
  • Technical test with Julian.
  • Reference check and offer.

Requirements:

We are looking for someone with the following experiences and skills:

  • Fluency in English and French (Spanish, Dutch, or Italian is a plus).
  • Experience in support software.
  • Customer-oriented, empathetic, and patient.
  • Strong analytical and synthesis skills.
  • Technical background or strong interest, with a problem-solving approach.
  • Good interpersonal skills, able to deal with diverse individuals, and a team player.
  • Autonomous, proactive, and resourceful.
  • Ideal experience in e-commerce.

Benefits:

Joining Lengow offers numerous advantages:

  • Ticket restaurant 8 euros per day.
  • Malakoff Humanis Private insurance & Prevoyance.
  • 3 Remote days.
  • Flexible hours.
  • Bike mileage allowances or 50% of transportation tickets.
  • Remote allowances.
  • Professional events (Devoxx, Meetup) and regular internal cohesion.

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