Cybersecurity Technical Account Manager

il y a 4 semaines


Paris, Île-de-France Trend Micro Temps plein

Secure Your Future with Trend Micro

Trend Micro, a global leader in cybersecurity, is seeking a highly skilled Cybersecurity Technical Account Manager to join our team. As a trusted advisor, you will work closely with our premium customers to ensure their IT estate is secure and protected from evolving threats.

About the Role:

The Cybersecurity Technical Account Manager will be responsible for providing proactive technical support, managing customer accounts, and acting as a security expert in areas of threats, security products, and customer domains. You will work closely with our customers to understand their security needs and provide tailored solutions to meet their requirements.

Key Responsibilities:

  • Provide proactive regular health checks and share threat intelligence reports with customers
  • Build strong relationships with customers and act as a customer advocate
  • Onboard new customers to Trend Micro platforms, including Vision One
  • Provide guidance, consultancy, technical support, and problem resolution to customers
  • Escalate, manage, and progress technical support cases where appropriate
  • Work closely with account managers to identify expansion opportunities and risk
  • Present to all levels of a customer organization and run POCs on Trend Micro solutions and products

Requirements:

  • 3+ years of experience in post-sales technical support, technical account management, or a related field
  • Practical knowledge of Linux, Windows, and networking
  • Good interpersonal skills and customer service orientation
  • Good problem-solving skills with a strong attention to detail
  • Fluency in written and spoken English and French

About Trend Micro:

Trend Micro is a global cybersecurity leader that helps make the world safe for exchanging digital information. We are a diverse and multicultural workforce that values innovation, empowerment, and fun. We are an equal opportunity employer and are committed to a culture of inclusion and respect.



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