Cybersecurity Technical Account Manager

il y a 4 semaines


Paris, Île-de-France Trend Micro Temps plein

Secure Your Future with Trend Micro

Trend Micro, a global leader in cybersecurity, is seeking a highly skilled Cybersecurity Technical Account Manager to join our team. As a trusted advisor, you will be responsible for providing proactive technical support to our premium customers, ensuring their IT estate is secure and protected from evolving threats.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, understanding their technical and security needs.
  • Provide regular health checks, threat intelligence reports, and best practice sharing to ensure customers are equipped to handle emerging threats.
  • Onboard new customers to Trend Micro's platforms, including Vision One, and provide guidance on product and threat training.
  • Act as a customer advocate, representing their needs internally and escalating technical support cases where necessary.
  • Work closely with account managers to identify expansion opportunities and risk, and present to customers at all levels, including C-level.

Requirements:

  • 3+ years of experience in post-sales technical support, technical account management, or a related field.
  • Practical knowledge of Linux, Windows, and networking.
  • Good interpersonal skills, customer service orientation, and problem-solving skills.
  • Fluency in written and spoken English and French.

About Trend Micro:

We are a global cybersecurity leader, committed to making the world safe for exchanging digital information. Our team is passionate about innovation, diversity, and inclusivity, and we strive to create a connected world where everyone can thrive.



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