CRM Support Specialist

il y a 1 semaine


Lyon, Auvergne-Rhône-Alpes, France Apsis - an Efficy company Temps plein

Job Summary:

We are looking for a CRM Support Specialist to join our team at Apsis - an Efficy company. As a Customer Care Officer, you will be responsible for delivering exceptional customer service and support through various channels.

Key Responsibilities:

  • Provide timely and effective solutions to customer inquiries and issues
  • Collaborate with internal teams to resolve complex customer problems
  • Develop and maintain knowledge of our CRM tools and best practices
  • Contribute to the development of standard texts and instruction documents to enhance the customer care process

Requirements:

  • Strong communication and problem-solving skills
  • Experience with CRM software and Microsoft Office
  • A first experience in a similar position in the software/CRM industry is a plus

What We Offer:

  • Opportunities for growth and professional development
  • A dynamic and supportive work environment


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