Enterprise Technical Support Specialist

il y a 17 heures


Paris, Île-de-France Cryptio Temps plein

Cryptio, a leading enterprise-grade crypto back-office platform, is seeking a seasoned Technical Support Engineer to join our L2 Support squad. As a key member of our team, you will provide exceptional technical customer support to our enterprise clients.

Job Overview

We are tackling one of the biggest challenges in crypto: building infrastructure for institutional adoption. To achieve this, we need talented individuals like you to collaborate closely with our L1 Support squad, Customer Success squad, and software engineers developing our products.

About the Role

In this role, you will:

  • Deliver outstanding technical customer support
  • Contribute to our back office / tooling roadmap
  • Mentor junior technical support engineers
  • Collaborate with the Technical Support Lead to improve team processes and efficiency
Required Skills and Qualifications

To succeed in this role, you should have:

  • Proficiency in a programming language suitable for scripting (e.g., Javascript, Typescript, Python, Ruby)
  • Proficiency with modern development tools (Git, Docker, CLI)
  • Fluency in SQL (PostgreSQL)
  • Fluency in English and French
Benefits

We offer a comprehensive benefits package, including:

  • 25 days paid holiday + bank holidays + your birthday off
  • Earn an extra day of annual leave for every year you're at Cryptio
  • 4% pension contributions towards your future
  • Private medical & dental insurance with Allianz
  • 200 workplace budget to create your perfect home office
  • Training and development budget - invest in yourself and grow


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