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Group Sales Manager
il y a 4 semaines
At Accor, we are seeking a highly skilled and experienced Group, Conference and Events Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving Groups & MICE sales and delivering a client-focused service that achieves business revenue objectives.
Main Responsibilities:- Oversee the Event Planning function and related staff to ensure the planning and delivery of successful hotel events.
- Develop a flexible sales strategy to reflect the achievement of hotel budget commitments and respond to local market conditions.
- Ensure products and services provided by Event Planning meet or exceed guest expectations and build customer loyalty through product and service excellence.
- Take a proactive sales approach and adapt sales solutions to meet client needs and expectations.
- Manage online meeting partner websites, ensuring they are regularly updated and managed, including photos, descriptions, and promotions.
- Conduct competitor analysis, including promotions, pricing, availability, test calls, and conference boards.
- Ensure efficient management of enquiries, turn-down, and lost business to create future pipeline and repeat business.
- Manage the daily operation of Event Planning to achieve or exceed budget expectations, monitoring wages and expenses, and making ongoing adjustments as needed.
- Carry out local research of potential new local business, maintain records, and ensure appropriate follow-up with your GM, RSM, and the Accor MICE sales team.
- Develop relationships with local clients, direct bookers, and agency bookers to ensure a strong base of new and regular repeat business and confidence in the hotel and booking process.
- Accurately identify customer needs, draw up well-presented and customized proposals in line with brand policies and standards of presentation.
- Promote, manage, and host regular client FAM trips and show rounds.
- Be a key contact for the head office MICE sales team, ensuring enquiries and RFPs are replied to in a timely manner.
- Ensure all deadlines are met for all annual MICE RFP requests, involving GM/SM in all potential high-volume requests to provide the best possible rates in the market place.
- Proactively manage BOB against Budgeted target and identify need periods, undertaking comprehensive sales activity to secure new and ad-hoc business, minimizing the impact of low-activity periods.
- Set, monitor, and review personnel objectives of your team.
- Supervise the billing – Payment guarantees, Credit Policy, and Deposits.
Your experience and skills include:
- Relevant sales experience is an asset.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible and reliable.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
