Support Operations Lead

il y a 4 semaines


Paris, Île-de-France Pivotapp Temps plein

Pivotapp is seeking a Support Operations Lead to join our team. In this role, you'll be responsible for managing support operations and improving customer service processes and tools. You'll work closely with our tech team to provide top-notch support to our clients, addressing and resolving their issues efficiently and effectively.

Key responsibilities include:

  • Providing support to clients, addressing and resolving their issues in collaboration with the tech team
  • Managing support tickets from creation to closure, ensuring timely and accurate resolutions
  • Evaluating and implementing new customer support tools, including communication channels and ticketing systems

As a Support Operations Lead, you'll have the opportunity to work with a dynamic team and enjoy a competitive salary package plus equity. You'll also have the flexibility to work from our office or remotely, with a month of full remote work in August 2024.


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