Customer Success Team Lead

il y a 3 semaines


Paris, Île-de-France Didomi Temps plein
Customer Success Team Manager

In this key role, you will provide daily support to the Customer Success team, ensuring the team's productivity and customer relations are top-notch. You will report directly to the Director of Customer Success and play a crucial part in shaping long-term account strategies and supporting the growth of our portfolio.

Key Responsibilities:
  • Manage a team of 5 people, providing daily support, conducting monthly/quarterly reviews, and organizing HR-related matters.
  • Monitor the squad's management KPIs, using tools such as calls, retention, upsells, and more.
  • Develop strong relationships with users of our platform on a daily basis, ensuring a high adoption rate through operational and methodological training for key accounts.
  • Identify portfolio development opportunities in partnership with the KAM team.
  • Project Management: Manage Enterprise Accounts and the long-term account strategy, planning management, coordinating internal teams, and facilitating internal/external communication.

Requirements:

  • Master's Degree
  • Experience building, analyzing, and interpreting customer data to influence stakeholder decision-making
  • Client-facing experience within a SaaS software company
  • Significant project management experience and/or formal certifications (PMP, Agile, etc.)
  • Fluency in French and English (bonus if you speak Spanish or German)

Interview Process: An HR interview with our Senior Talent Acquisition Manager.


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