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Product Experience Support Specialist
Il y a 2 mois
Akeneo, a leading global company in Product Information Management (PIM), is seeking a skilled Product Experience Support Specialist to join their team in Nantes. As a key member of the Support team, you will be responsible for delivering top-notch customer support and collaborating with cross-functional teams to resolve technical issues effectively and efficiently.
Key Responsibilities:
- Collaborate with teams to solve complex technical customer issues in a timely manner.
- Investigate and resolve highly technical issues for Akeneo clients and partners, utilizing strong analytical and problem-solving skills.
- Work closely with various teams to ensure product reliability and stability.
- Enhance your skills through training and exposure to different programming languages and technologies.
- Improve technical documentation based on customer feedback and input.
- Contribute to the success of the Support team and help teammates grow their skills and expertise.
Requirements:
- 1-2 years of experience in application development or technical support.
- Good knowledge of PHP and SQL programming languages.
- Comfortable with cloud-based infrastructures and Linux operating systems.
- Experience with ticketing systems and strong communication skills.
- Fluent in English with the ability to communicate effectively.
- Autonomous, reactive, and problem-solving mindset.
Benefits at Akeneo:
Akeneo offers a dynamic and inclusive work environment, with opportunities for professional development and a range of benefits, including health insurance, flexible working hours, and more. As a Product Experience Support Specialist, you will be part of a team that is passionate about creating exceptional product experiences and delivering outstanding customer support.