Technical Support Specialist

il y a 2 semaines

Paris, Île-de-France Riedel Communications Temps plein

Riedel Communications is a leading provider of innovative live production tools in the media, sports, and entertainment sectors. Our company is divided into three business units: Product Division, Managed Technology & Riedel Networks.

Our Product Division develops, produces, and distributes audio, video, IT, and communication solutions. We deliver a wide range of high-quality and state-of-the-art products that are among the most innovative in the industry.

We are seeking a skilled Technical Support Specialist (m/f/d) to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to external and internal customers and contributing to the customer hotline.

Key Responsibilities:

  • Provide technical support to external and internal customers and contribute to the customer hotline (24/7 hotline when trained)
  • Support customers with remote online sessions & during live productions when needed
  • Reproduce technical issues in the lab/office
  • Visit customers (on-site or remotely) to perform debug and resolve problems
  • Execute commissioning of baseband and IP-based audio and video systems
  • Customer training
  • Work closely with your Support & Sales colleagues in EMEA at the headquarters and in cross-functional teams with Product Management and R&D

Requirements:

  • 2+ years of proven experience in a relevant market field, ideally in the (outside) broadcast, live sports, and or entertainment market
  • Experience in broadcast production workflow is essential to this role. Knowledge of new digital media standards with focus on video and audio over IP / SMPTE 2110
  • Experience in understanding network architecture and deployment is a plus
  • Successfully completed university studies or completed equivalent trainee program e.g. CCNA, ACE or equivalent degree in Information Technology degree, electrical engineering, or communications engineering
  • Passion about communication to customers and troubleshooting
  • Self-organized and capable to self-educate on new technologies
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Loyalty, reliability, and personal integrity
  • English speaking is a must (other languages are a plus)
  • Mobility and willingness to travel

What We Offer:

  • Life and Work balance through our flexible working time system including mobile working in a hybrid model
  • Career booster with numerous individual development and training opportunities
  • Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
  • Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)

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