Reservation Manager

il y a 5 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

About the Role:

We are seeking a highly skilled and experienced Reservation Manager to join our team at Accor. As a key member of our sales and revenue team, you will play a critical role in driving revenue growth and delivering exceptional customer experiences.

Key Responsibilities:

  • Identify and pursue new business opportunities to achieve personal and property revenue goals.
  • Conduct market research and analysis to understand competitors' strengths and weaknesses, economic trends, and supply and demand.
  • Closely monitor same-day selling procedures to maximize room revenue and control property occupancy.
  • Develop a deep understanding of our primary target customer and their service expectations.
  • Provide exceptional customer service by understanding their business needs and concerns, and offering tailored solutions.
  • Respond to incoming reservations sales opportunities and utilize sales resources effectively.
  • Assist in monitoring group reservation forecast data and coordinate with sales to process rooming lists and reservation cards.
  • Ensure accurate tracking of reservation sales orders and process charges as needed.
  • Support customer loyalty and property brand standards by delivering service excellence throughout each customer experience.
  • Build relationships and loyalty with customers by understanding their needs and recommending features and services that meet their expectations.
  • Handle guest complaints in a professional and courteous manner.

Qualifications:

  • Bachelor's degree in Business Administration or Hotel Management.
  • Minimum of 4 years of experience in reservations and sales.

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