Front Desk Supervisor

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

At Accor, we're committed to delivering exceptional hospitality experiences for our guests. As a Front Desk Supervisor, you'll play a key role in ensuring seamless operations and outstanding guest satisfaction.

Key Responsibilities:
  • Welcome guests and visitors to the front lobby, recording their information and assigning rooms based on their needs.
  • Provide professional, courteous, timely, and accurate guest service that exceeds expectations.
  • Train new staff members and offer ongoing feedback to ensure they meet hotel standards.
  • Support and coach front office team members to create a positive and motivating work environment.
  • Coordinate solutions quickly when guests experience issues in their room, working with Housekeeping and/or service staff.
  • Serve as the escalation point for guest issues, handling concerns and reacting professionally.
  • Collaborate with management to ensure smooth Front Office operations, problem-solve on the spot, and report technical issues in a timely manner.
  • Arrange special requests, VIP accommodations, and distribute VIP lists to relevant departments.
  • Perform the duties of a Guest Services Agent and other tasks assigned by management.
Requirements:
  • 3 years of experience working at a hotel front desk.
  • 1 year of experience in a supervisory role.
  • Availability to work a flexible schedule.
  • Comfortable using Microsoft Outlook, Excel, and Word.
  • Experience with Opera is an asset.
  • Strong problem-solving skills and attention to detail.
  • Organized and able to complete multiple tasks simultaneously.
  • Proven leadership skills and a passion for coaching and developing a team.

We offer a range of benefits, including complimentary meals, access to our Employee Travel Program, and discounts on hotel services.

Inclusion and Diversity:

We strive to create a welcoming and inclusive work environment, where every employee feels valued and respected. Our diverse workforce reflects the beauty of Banff National Park, and we're committed to fostering a culture of inclusion and respect.


  • Front Desk Supervisor

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, we're committed to delivering exceptional hospitality experiences in the Canadian Rockies. As a Front Desk Supervisor, you'll play a key role in ensuring our guests receive top-notch service and a seamless stay.Key Responsibilities:Welcome guests and visitors to the front lobby, recording their information and assigning rooms based on their...

  • Front Desk Supervisor

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, we're committed to delivering exceptional hospitality experiences to our guests. As a Front Desk Supervisor, you'll play a key role in ensuring seamless operations and outstanding guest satisfaction.Key Responsibilities:Welcome guests and visitors to the front lobby, recording their information and assigning rooms based on their needs.Provide...

  • Customer Service Manager

    il y a 2 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Mövenpick Resort Phan Thiet is a 5-star resort located on Hon Gio street, Phan Thiet city, Binh Thuan province.The resort is situated near the beautiful beach with fine white sand and emerald green sea water, providing visitors with stunning natural scenery and a fresh atmosphere.As Customer Service Manager - Front Desk Supervisor, you will be responsible...

  • Front Desk Operations Manager

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk Operations ManagerJob Summary:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring that our guests receive exceptional service and that our hotel runs...

  • Front Desk Associate

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Mövenpick Resort Phan Thiet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRegister and room all arrivals according to...

  • Front Desk Operations Manager

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk Operations ManagerJob Summary:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring that our guests receive exceptional service and that our hotel runs...

  • Front Desk Ambassador

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Mövenpick Resort Al Marjan Island, we are seeking a skilled Front Desk Ambassador to join our team. As a Front Desk Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Provide exceptional service to guests, ensuring a memorable experience from check-in to departure.Take...

  • Front Desk Ambassador

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Mövenpick Resort Al Marjan Island, we are seeking a skilled Front Desk Ambassador to join our team. As a Front Desk Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us. Your exceptional communication skills and warm hospitality will ensure that every guest feels welcome and valued.Key...

  • Front Desk Associate

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk AssociateJob Summary:We are seeking a professional Front Desk Associate to provide exceptional guest services, handle daily reservations, and ensure a seamless check-in and check-out experience.Key Responsibilities:Provide friendly and efficient guest service at all times.Process guest arrivals and departures, manage room assignments,...

  • Front Desk Associate

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Mövenpick Resort Phan Thiet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and room all arrivals...

  • Hotel Front Desk Associate

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Hotel Front Desk AssociateJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at the Mercure Bridgwater Hotel. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the...

  • Front Desk Associate

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Fairmont Olympic Hotel, we're seeking a highly skilled Front Desk Agent to provide exceptional service to our valued guests.Key Responsibilities: Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail Assist guests with inquiries, requests, and reservations, providing information about hotel facilities,...

  • Front Desk Manager

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Are you a seasoned hospitality professional looking to take your career to the next level?We have an exciting opportunity for a Front Desk Manager to join our team at Accor!About the Role:Lead the front desk operations and ensure seamless guest experiencesCollaborate with housekeeping and engineering teams to deliver high-quality serviceDevelop and implement...

  • Front Desk Associate

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, we're committed to delivering exceptional service to our guests. As a Front Desk Agent, you'll be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive.Key Responsibilities:Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotelEfficiently...

  • Front Desk Associate

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    As a Front Desk Agent at the Fairmont Olympic Hotel, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. Your exceptional communication skills and dedication to delivering exceptional service will make you a valuable asset to our team.Key Responsibilities:Provide a warm and...

  • Hotel Front Desk Associate

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Hotel Front Desk AssociateJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at the Mercure Bridgwater Hotel. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk Receptionist InternAt Accor, we're passionate about delivering exceptional hospitality experiences. As a Front Desk Receptionist Intern, you'll be the first point of contact for our guests, providing warm and professional service.Key Responsibilities:Greet and welcome guests in a warm and professional manner.Answer and direct phone...

  • Luxury Front Desk Host

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Experience the Art of HospitalityAt Fairmont Olympic Hotel, we are seeking a seasoned Front Desk Agent to provide exceptional service to our discerning guests. As the first point of contact, you will set the tone for their stay, creating a warm and welcoming experience that exceeds their expectations.What We Offer$24.02 per hour + incentive bonuses up to...

  • Front Desk Ambassador

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, we're seeking a skilled Front Desk Ambassador to join our team at the Fairmont Olympic Hotel in Seattle. As a key member of our hospitality team, you'll be responsible for providing exceptional service to our esteemed guests, ensuring a warm and welcoming experience from the moment they arrive.Key Responsibilities:Greet guests with a warm and...

  • Front Desk Representative

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Fairmont St. Andrews, we are seeking a highly motivated and enthusiastic Front Desk Representative to join our Front of House team. As a key ambassador for our resort, you will be responsible for delivering a personalized and luxurious experience to all guests, from arrival to departure.Key Responsibilities:Deliver a warm and welcoming greeting to all...