Customer Service Representative
il y a 2 semaines
Imerys is seeking a highly skilled Customer Service Representative to join our team in Toulouse. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
* Manage direct contact with customers via phone, email, and other communication channels to answer their requests and provide information.
* Ensure accurate order entry into our ERP systems, in compliance with customer contracts and sales agreements.
* Collaborate with credit controlling and logistics teams to manage overdues and freight quotes.
* Send general information and documentation to clients, including product changes and site closures.
* Register and follow up on customer complaints through our CRM system.
Requirements
* Bilingual in English and French, with fluency in German.
* Strong interpersonal and communication skills, with the ability to work in a fast-paced environment.
* Knowledge of international trade and incoterms is a plus.
* Ability to work in a team environment and provide backup support as needed.
What We Offer
* Full-time position with a competitive salary and benefits package.
* Opportunity to work in a dynamic and growing company with a strong commitment to sustainability and social responsibility.
* Remote working options available.
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