Freelance Medical Customer Service Specialist
il y a 4 semaines
We are seeking a skilled Freelance Medical Customer Service Specialist to join our team at Clariness GmbH. As a specialist, you will be responsible for managing clinical trial sites, ensuring patient recruitment, and providing exceptional customer service to patients and doctors.
Your Key Responsibilities:- Act as the primary point of contact for patients, providing them with accurate information and support.
- Screen patients for clinical trials, focusing on customer service rather than sales.
- Collaborate with our team to facilitate connections between doctors and patients.
- You are fluent in French (mother-tongue) and English.
- You have experience in the medical field, preferably as a Nurse, CRA, or in a related role.
- You are comfortable making phone calls and following a strict screener protocol.
- You possess a strong understanding of medical topics.
- You have initial experience in handling customer requests via phone and email, ideally with a background in a Call Center.
- You are well-organized and a confident communicator, committed to providing exceptional customer service.
- You are available to work flexible hours, including mornings, afternoons, and evenings if needed.
- Contribute to accelerating medical innovation by facilitating access to clinical trials.
We are a dynamic and international company with a culture that values creativity and innovation. If you are passionate about making a positive impact in healthcare, we encourage you to apply with your desired salary and starting date.
Clariness GmbH is committed to maintaining the confidentiality of your application and adheres to applicable data protection laws.
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