Customer Support Specialist
il y a 6 jours
We are seeking a highly skilled Customer Support Specialist to join our team at Ledger. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and resolving any issues they may encounter with our products and services.
As a Customer Support Specialist, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction. You will be responsible for communicating clearly and concisely, writing clear and well-structured documentation on service tickets, and following up to ensure resolution.
You will also be responsible for identifying recurring support trends and product performance issues, providing timely feedback to our product team, and working to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation.
Additionally, you will be involved in support escalations as required to ensure timely resolution according to SLAs on technical products, and will communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams.
We are looking for a candidate with previous experience in customer support or in a customer-facing role, a strong interest in cryptocurrencies and/or blockchain environments, and outstanding written and verbal skills in English and Chinese.
We offer a comprehensive benefits package, including equity, flexibility, social events, medical insurance, well-being programs, vacation time, and high-tech equipment.
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Customer Support Specialist
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