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Customer Success Manager EDPS
il y a 1 mois
Are you ready to take your career to the next level in a dynamic and multicultural environment?
Edenred is seeking a Customer Success Manager EDPS to join our Global Digital Products Department. As a key member of our engagement team, you will be responsible for building strong relationships with internal clients and external partners to ensure they are optimizing their usage of EDPS to receive the highest ROI.
Your key activities will include:
- Roll-out management: onboarding new customers, executing the global payment API platform, driving regular conversations with clients, and resolving short-term operational pain points.
- Service management: training clients to new features and tools, relentless involvement in bug fixing, and contributing to product improvement and product marketing.
As a Customer Success Manager EDPS, you will be part of a truly international team embracing the digitalization challenge and enjoying this transformation every day. You will work in English and other languages on a continuous basis, interact with clients, partners, and teams around the world, and take part in critical projects that generate profitable value.
Join Edenred and contribute to our corporate societal commitment to balanced nutrition, environment, and solidarity. Enjoy an extended benefits package, competitive salary, and training opportunities.
Key requirements:
- 3-6 years of experience in corporate client-facing roles, with international environments.
- Technical skills: good understanding of payment, tech-savvy, testing tools, ticketing tools, APIs, product and technical understanding.
- Strong written, verbal, and phone communication skills.
- Fluent in English and French: additional language is a plus.
- A sociable person, able to communicate clearly and effectively to various levels of audiences.
- Strong sense of service, stewardship, and empathy.
- Rigorous and analytical in problem-solving, with attention to detail and a Doer attitude.
