Customer Success Architect

il y a 1 semaine


IssylesMoulineaux, Île-de-France ServiceNow Temps plein
Customer Success Architect

Join ServiceNow as a Customer Success Architect and play a key role in accelerating platform adoption and improving customer outcomes. As part of the Customer Outcomes team, you will be responsible for developing C-level executive relationships and managing 1-3 large enterprise customers.

Key Responsibilities:
  • Develop and execute customer roadmaps to improve customer outcomes
  • Establish delivery operating model governance and maintain account-level relationships
  • Participate in account delivery governance and advocate for ServiceNow's best practices
  • Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
Requirements:
  • 12+ years of progressive experience in a professional services organization
  • English language (C Level) and French
  • Management consulting role at a top-tier consulting company or equivalent focused on technology-enabled transformations
  • Experience at F100-1000 accounts

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact talent.acquisition@servicenow.com for assistance.



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