Client Value Lead
il y a 3 semaines
At Celonis, we're on a mission to unlock productivity by placing data and intelligence at the core of business processes. As a Client Value Lead, you'll play a crucial role in driving our growth strategy by spearheading our mission of data-driven business transformation with our most strategic customers.
The Role:
You'll lead extensive teams of Celonis experts to ensure the success and satisfaction of our top customer base on their journey to realizing value with Celonis. As the primary accountable lead and trusted advisor, you'll engage with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business.
Key Responsibilities:
- Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives.
- Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams.
- Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
Requirements:
- Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Strong experience working for or within the Utilities / Manufacturing space, being familiar with current challenges, strategic direction, and ongoing initiatives.
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
About Celonis:
Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes. Join us as we make processes work for people, companies and the planet.
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