Technical Support Specialist

il y a 4 semaines


Paris, Île-de-France Anaplan Temps plein

Anaplan is a leading provider of cloud-based business planning and analytics software. As a Strategic Support Analyst on our HyperCare team, you will play a critical role in ensuring customer success and driving business growth.

Your Key Responsibilities

  • Proactively engage with a portfolio of Anaplan customers to understand their needs and identify opportunities for growth.
  • Manage support cases and provide premium services to make customers self-sufficient with the Anaplan platform.
  • Collaborate with cross-functional teams to resolve complex issues and ensure 100% customer satisfaction.
  • Develop and maintain in-depth knowledge of the Anaplan platform and its native AI capabilities.
  • Train and mentor team members to maintain high service standards and drive continuous improvement.

Your Qualifications

  • Proven ability to guide customers to success using standard methodologies.
  • Experience supporting multiple customers simultaneously in a high-pressure environment.
  • 1+ years of experience with the Anaplan platform or equivalent expertise.
  • Strong analytical and problem-solving skills.
  • Excellent client-facing skills with a successful track record in engagement management.

Preferred Skills

  • 3 years of experience with multi-dimensional financial modeling and business analytics systems.
  • Proficiency in Salesforce, Splunk, JIRA, Confluence, Informatica.
  • Experience with monitoring and log file analysis.

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