Technical Support Specialist
il y a 4 semaines
Anaplan is a leading provider of cloud-based business planning and analytics software. As a Strategic Support Analyst on our HyperCare team, you will play a critical role in ensuring customer success and driving business growth.
Your Key Responsibilities
- Proactively engage with a portfolio of Anaplan customers to understand their needs and identify opportunities for growth.
- Manage support cases and provide premium services to make customers self-sufficient with the Anaplan platform.
- Collaborate with cross-functional teams to resolve complex issues and ensure 100% customer satisfaction.
- Develop and maintain in-depth knowledge of the Anaplan platform and its native AI capabilities.
- Train and mentor team members to maintain high service standards and drive continuous improvement.
Your Qualifications
- Proven ability to guide customers to success using standard methodologies.
- Experience supporting multiple customers simultaneously in a high-pressure environment.
- 1+ years of experience with the Anaplan platform or equivalent expertise.
- Strong analytical and problem-solving skills.
- Excellent client-facing skills with a successful track record in engagement management.
Preferred Skills
- 3 years of experience with multi-dimensional financial modeling and business analytics systems.
- Proficiency in Salesforce, Splunk, JIRA, Confluence, Informatica.
- Experience with monitoring and log file analysis.
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