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Customer Support Specialist
il y a 1 mois
About the Role
We are seeking a skilled Customer Support Specialist to join our team at Trimble Transport & Logistics. As a key member of our support team, you will be responsible for providing exceptional customer service to our French and English-speaking customers and partners.
Key Responsibilities
- Investigate and resolve customer issues in a timely and accurate manner.
- Provide technical support and guidance to customers via phone, email, and ticketing system.
- Collaborate with internal partners to escalate unresolved issues.
- Perform remote installations and provide procedural documentation as needed.
- Develop and maintain a deep understanding of our applications and services.
Requirements
- Excellent communication and problem-solving skills.
- Technical experience in IT or Telematics, with a focus on customer support.
- Proficiency in Microsoft operating systems and remote desktop applications.
- Strong written and verbal communication skills in French and English.
- Ability to work effectively in a team environment.
About Trimble
Trimble is a leading provider of advanced transport management solutions, and we are committed to building strong relationships with our customers and employees. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
