Customer Support Specialist
il y a 2 semaines
About the Role
We are seeking a skilled Customer Support Specialist to join our team at Trimble Transport & Logistics. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide timely and effective technical support to customers via phone, email, and ticketing system.
- Investigate and resolve customer issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
- Develop and maintain knowledge of our products and services to provide expert support.
- Participate in ongoing training and professional development to stay up-to-date with industry trends and technologies.
Requirements
- 2+ years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Proficiency in Microsoft operating systems and software applications.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Fluency in English and French languages.
About Trimble
Trimble is a leading provider of advanced transport management solutions that maximize productivity and enhance profitability for our customers. We are an innovative and entrepreneurial company with a history of exceptional growth and a disciplined focus on being the best.
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