Customer Support Specialist

il y a 4 semaines


Villeneuved'Ascq, Hauts-de-France Trimble Temps plein

About the Role

We are seeking a skilled Customer Support Specialist to join our team at Trimble Transport & Logistics. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and ticketing system.
  • Investigate and resolve customer issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
  • Develop and maintain knowledge of our products and services to provide expert support.
  • Participate in ongoing training and professional development to stay up-to-date with industry trends and technologies.

Requirements

  • 2+ years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft operating systems and software applications.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English and French languages.

About Trimble

Trimble is a leading provider of advanced transport management solutions that maximize productivity and enhance profitability for our customers. We are an innovative and entrepreneurial company with a history of exceptional growth and a disciplined focus on being the best.


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