Strategic Account Management Leader

il y a 4 semaines

Paris, Île-de-France Starther Temps plein

About the Role:

The Head of Account Management & Enterprise will be responsible for leading and growing the Account Management team to drive revenue growth and retention. As a manager, you will also lead the Enterprise team to drive the full stack sales cycle on this strategic segment from acquisition, through revenue growth and retention.

Key Responsibilities:

  • Develop and implement the strategic vision for Account Management & Enterprise teams.
  • Lead, mentor, motivate, and hire a high-performing team of Team Leaders.
  • Set clear objectives, performance goals, and key metrics for the team.
  • Collaborate with senior leadership to align Account Management & Enterprise strategies with overall business goals.

Account Management:

  • Oversee the management of our customers ensuring exceptional service and satisfaction.
  • Build and maintain strong, long-lasting client relationships.
  • Identify opportunities for account growth and implement strategies to achieve revenue targets.
  • Act as the primary point of contact for major account issues and work to resolve them efficiently.
  • Lead, coach, and mentor the Team Leader Enterprise. Oversee the strategy for the Key Accounts to ensure the best-in-class customer experience from acquisition to satisfaction and retention.
  • Develop and implement account strategies to maximize customer value and drive revenue growth.
  • Serve as the main point of contact for escalations and high-priority client issues.

Revenue Growth:

  • Develop and execute plans to increase account penetration and expand the company's footprint within existing accounts.
  • Work closely with the sales, Revenue Operations & Customer Management team to identify cross-sell and upsell opportunities.
  • Monitor market trends and competitor activities to identify potential threats and opportunities.

Customer Advocacy:

  • Advocate for customers within the organization to ensure their needs are met.
  • Collect and analyze customer feedback to drive continuous improvement in products and services.
  • Organize regular business reviews with key accounts to discuss performance and future plans.

Operational Excellence:

  • Implement best practices in account management processes and tools.
  • Monitor and report on account performance, providing insights and recommendations to senior leadership.
  • Ensure accurate and timely forecasting and reporting of account activities.

Qualifications:

10+ years of experience in account management/enterprise accounts, operating in a fast-paced environment and interacting with C-Levels and senior leadership.

Experience in driving teams of diverse individuals towards high performance, based on respect and care.

Strong leadership skills with experience in building and leading high-performing teams.

Strategic thinker with the ability to be hands-on and to translate vision into actionable plans.

Track record in managing and growing enterprise accounts.

Excellent communication skills, both in French and English.

Customer Focus: Deep understanding of customer needs and the ability to deliver solutions that meet those needs.

Leadership: Ability to inspire and lead a team towards achieving common goals.

Strategic Thinking: Capacity to develop long-term strategies and plans.

Communication: Clear and effective communication with internal and external stakeholders.

Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.

Results-Driven: Proven ability to drive revenue growth and achieve business objectives.

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