Customer Support Lead
il y a 2 semaines
Job Summary:
The Customer Support Lead is a key member of the Customer Experience team, responsible for delivering exceptional support and services to our customers. As a subject matter expert, you will be the primary point of contact for customers, providing guidance and support to ensure their success with our Flight Operations Solutions.
Responsibilities:
- Customer Support: Provide timely and effective support to customers, ensuring their issues are resolved efficiently and to their satisfaction.
- Service Delivery: Collaborate with internal teams to ensure seamless service delivery, including training, procedures, and operational support.
- Continuous Improvement: Identify areas for improvement and contribute to the development of new processes and procedures to enhance customer experience.
- Communication: Develop and maintain strong relationships with customers, stakeholders, and internal teams through effective communication and collaboration.
Requirements:
- Experience: 5 years of experience in a customer service role, with a strong background in aviation or airline operations.
- Knowledge: In-depth knowledge of Flight Operations Solutions, including EFB (Electronic Flight Bag) product suite and EFF (Electronic Flight Folder).
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer:
As a Customer Support Lead at NAVBLUE, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in the aviation industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional support and services, we encourage you to apply for this exciting opportunity.
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