Customer Service Manager

il y a 3 jours


Toulouse, Occitanie, France Airbus Group Temps plein
Customer Service Manager

We are seeking a highly skilled and customer-oriented professional to join our Earth Observation Global Customer Service team as a Customer Service Manager.

Key Responsibilities:

  • Manage customer requests for optical and radar sensors, ensuring high service level agreements are met.
  • Participate in on-call duty rotations to ensure image tasking and delivery for emergency and short notice requests.
  • Act as a point of contact for customers and collaborate with project and sales managers on process improvements and problem-solving.

Additional Responsibilities:

  • Lead the International Charter project, handling project manager activities, administrative management, invoicing, reporting, and risk assessment.
  • Ensure harmonization of existing and new processes, working with multiple teams to improve ordering and delivery processes.

Requirements:

  • French nationality, conforming to IGI 1300.
  • 5+ years of professional experience in commercial Earth Observation, including customer service, sales, or program roles.
  • Experience in project management and affinity for technical domains.
  • Highly business and customer-oriented, with excellent communication and coordination skills.
  • English C1 level required.

About the Company:

Airbus Defence and Space SAS is a leading company in the aerospace and defense industry, offering a wide range of products and services. We are committed to innovation, quality, and customer satisfaction.

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services


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