Customer Service Manager

il y a 3 jours


Toulouse, Occitanie, France Airbus Temps plein
EO Customer Reactive Services Manager

Join Airbus, a global leader in aerospace, defence, and connected services, and take on a challenging role as an EO Customer Reactive Services Manager. This position is part of the Earth Observation Global Customer Service team, responsible for delivering high-quality services to major imagery customers.

Key Responsibilities:
  • Provide exceptional customer support and services, ensuring timely and effective resolution of customer requests and issues.
  • Collaborate with the Reactive Services team to develop and implement processes and procedures that meet customer needs and service level agreements.
  • Participate in on-call duty rotations during nights and weekends to ensure 24/7 support.
  • Manage project activities, including administrative management, invoicing, reporting, and risk assessment, for the International Charter project.
  • Develop and maintain knowledge of commercial offers, customers' specificities, and tools to provide expert support.
Requirements:
  • French nationality, conforming to IGI 1300 dating 30/11/2011 (article 65).
  • ~5+ years of professional experience in customer service, sales, or program roles with customer exposure.
  • ~ A first experience in project management.
  • English C1 level required in both writing and speaking.
About Airbus:

At Airbus, we pioneer sustainable aerospace for a safe and united world. We innovate to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. We welcome all applications, irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.


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