Technical Support Specialist
il y a 3 semaines
We are seeking a highly skilled Technical Support Specialist to join our team at Hive Logistics. As a Technical Support Specialist, you will be responsible for providing world-class support to our customers, ensuring they have a smooth and positive experience with our Hive App.
You will work closely with our Growth Managers and operational teams to launch new customers, ensuring all technical deadlines are met. Your expertise will be invaluable in managing and maintaining technical tools, the Hive App, and data systems.
- Provide technical support to customers, ensuring a positive experience with the Hive App.
- Collaborate with Growth Managers and operational teams to launch new customers.
- Manage and maintain technical tools, the Hive App, and data systems.
- Develop and implement technical and operational strategies and processes aligned with business objectives.
We are looking for a highly organized and detail-oriented individual with excellent verbal and written communication skills. You should have a demonstrated ability to approach problems with a curious mindset, seeking out creative solutions and innovative approaches.
- C1 in English and C1 efficiency in one of the following languages: French, Italian, Spanish, or German.
- Experience in a Series A-backed fast-paced start-up.
- Ability to work independently and manage multiple tasks effectively using multiple platforms daily.
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