Sales Operations Manager
il y a 1 mois
**Company Overview**
Accor is a world-leading hospitality group, offering a unique blend of luxury and comfort through its diverse portfolio of hotels and resorts. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As part of our dynamic team, the Assistant Director of Sales - Leisure will play a crucial role in driving our sales strategy and enhancing our market presence.
**Role Overview**The Assistant Director of Sales will be tasked with the following responsibilities:
- Conducting site inspections, familiarization trips, and sales excursions as dictated by business needs and proactive objectives.
- Promoting and selling all hotel offerings, including accommodations, catering, and event services.
- Achieving sales targets and fulfilling related responsibilities as outlined by the hotel.
- Formulating sales strategies and securing approval from the Director of Sales, while nurturing and expanding the customer base within the designated region or sector.
- Gaining insights into customer requirements through various communication channels, including phone interactions and in-person meetings, to drive sales.
- Efficiently generating quotes, dispatching contracts to clients, and ensuring timely follow-ups.
- Guiding clients through the hotel facilities.
- Utilizing the hotel reservation system for booking accommodations and event spaces.
- Promptly communicating the team's work orders and ensuring relevant departments are informed.
- Building strong relationships with clients, maintaining up-to-date customer information, and promptly addressing customer feedback and needs.
- Recommending other properties within the group to clients as appropriate.
- Actively gathering market intelligence to share with the Sales team, aiming to identify and convert business opportunities.
- Facilitating effective communication between the Sales team and hotel Operations through regular meetings and assisting the Banquet Sales or Operations team with event follow-ups.
- Addressing guest feedback or concerns professionally.
- Maximizing sales potential at all times and accurately forecasting team and banquet revenue.
- Providing necessary guidance and oversight to the Sales Director or sales representatives in developing proposals or contracts.
- Contributing to the development of marketing strategies and collaborating to meet financial objectives.
- Assisting the Director of Sales in the effective allocation of daily tasks within the Sales team structure.
- Mentoring the Sales team to ensure high-quality service and product delivery to clients.
- Leading the Sales team towards achieving departmental objectives.
- Supporting the Director of Sales in the recruitment, selection, and training of staff to maintain team effectiveness and continuity.
- Diligently executing assigned tasks and special projects.
To excel in this position, candidates should embody the following attributes:
- A university degree.
- A strong understanding of the leisure market segment.
- A minimum of 5 years of experience in hotel sales or a related field, preferably within a resort environment.
- Proficiency in English is essential.
- Excellent communication, organizational, and presentation skills.
- Ability to thrive under pressure.
- A deep understanding of international clientele and strong market analysis capabilities.
- A proven ability to lead by example.
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