Concierge Team Lead

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary:

The Concierge Team Lead is responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service to our guests. This role requires a strong leader who can supervise and support the Concierge team, monitor their performance, and maintain good communication with all hotel areas.

Key Responsibilities:

  • Supervise and support the Concierge team in delivering exceptional customer service.
  • Monitor the appearance, standards, and performance of the Concierge team members, with a focus on training and teamwork.
  • Ensure team members have a strong knowledge of the local area and its attractions.
  • Maintain good communication and working relationships with all hotel departments.

Requirements:

  • Supervisory or management experience within a Concierge or Front Office role.
  • Demonstrated experience in providing superior service standards and requirements.
  • Experience using Hotel Property Management Systems.
  • Strong computer skills, particularly in Microsoft Office Suite.
  • A strong knowledge of the community, area, and region is necessary.

Benefits:

  • Work Your Way with flexible rotating rosters.
  • Complimentary Daily Continental Breakfast.
  • Complimentary Fortnightly Lunches.
  • 30% discount off food and beverage at Accor properties worldwide.
  • Generous Accommodation discounts at Accor properties worldwide.
  • Industry-renowned Accor Hotels Academy Professional Training and Development.
  • Accor 10 weeks paid parental leave.
  • Be part of a global team of hospitality professionals.
  • Rewarding work environment with a dedicated Leadership team.
  • Work, travel, and promotion opportunities across the Accor Brand.

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