Concierge Manager

il y a 6 jours


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Summary

We are seeking a highly skilled and experienced Chief Concierge to join our team at Accor. As a key member of our hotel's management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Supervise and Direct Concierge Team: Lead and manage the Concierge, Bell Desk, and Bell Staff teams to ensure seamless guest service delivery.
  • Provide Guest Information and Recommendations: Offer expert advice on hotel services, local attractions, restaurants, and other points of interest to enhance the guest experience.
  • Manage Lobby Operations: Maintain a clean and organized lobby area, ensuring that ashtrays are kept clean and the overall environment is welcoming.
  • Coordinate Staff Schedules: Prepare efficient work and vacation schedules for Concierge, Doorman, and Bell Services teams, taking into account occupancy forecasts and large group movements.
  • Ensure Staff Performance and Training: Conduct regular performance appraisals, provide coaching and counseling, and implement training programs to enhance staff skills and knowledge.
  • Handle Guest Complaints and Issues: Resolve guest concerns and liaise with department heads or executive management as needed.
  • Maintain Departmental Standards and Procedures: Develop and implement comprehensive standards and procedures to ensure consistent guest service delivery.
Requirements
  • Fluency in Arabic and English: Possess excellent language skills to communicate effectively with guests and colleagues.
  • Minimum 5 Years Experience as Chief/Head Concierge: Bring a wealth of experience in managing concierge teams and delivering exceptional guest service.
  • Ability to Multitask and Work Under Pressure: Demonstrate strong organizational and time management skills to handle multiple tasks and priorities.

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