IT Operations Support Specialist
il y a 20 heures
Pigment is seeking an IT Operations Support Technician to join our team in Paris. As part of our ongoing expansion, we are structuring our Internal IT department to support over 450 end users across the organization.
Key Responsibilities- Provide first-line technical support to internal users, addressing software, hardware, and office services issues.
- Manage daily IT operations, including onboarding and offboarding processes, stock management, and procurement.
- Develop and maintain comprehensive documentation for IT procedures, end-user guides, and technical troubleshooting processes.
- Collaborate with the IT team to optimize support workflows, implementing automation tools and processes where possible.
- Assist in the review and implementation of security protocols, ensuring all IT operations adhere to the company's security standards.
- Strong technical troubleshooting skills with a deep understanding of MacOS, Windows, and Linux environments.
- Excellent problem-solving skills, able to quickly diagnose and resolve technical issues.
- Ability to manage multiple tasks simultaneously, maintain detailed documentation, and ensure all IT assets are properly accounted for.
- Strong oral and written communication skills, able to explain technical concepts to non-technical users.
Pigment is a fast-growing SaaS company that has become one of the fastest-growing companies in the world today. Our product is a highly efficient Enterprise Performance Management (EPM) platform that helps companies achieve their financial goals.
We serve companies including Unilever, Deliveroo, Gong, and Brex, and we are committed to enabling everyone to feel included and valued at the workplace.
We may process your personal data in accordance with our Privacy Policy.
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