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Senior Director, Technical Support Engineering Lead

Il y a 2 mois

Paris, Île-de-France Datadog Temps plein

About the Role:

We are seeking a highly motivated and results-driven Senior Director to join our Technical Support Engineering team in EMEA. As a key member of our high-growth organization, you will play a critical role in enabling Datadog's worldwide growth by educating potential clients and ensuring existing customers are happy and successful.

Key Responsibilities:

  • Manage and develop a team of senior leaders in EMEA, who in turn manage different levels of leadership and Technical Support Engineers.
  • Work closely with leaders across your reporting structure to oversee and drive innovation and initiatives across the team, with a resolute focus on customer experience.
  • Align with Global VP on department strategy and operating plan for the Global Support organization as we continue to scale our team globally.
  • Liaise with other leadership, as well as cross-functional leadership, to tackle urgent matters, strategic initiatives, and to implement workflow improvements that help ensure smooth overall operation.
  • Work with VP, Recruiting, Growth Strategy, and Finance to plan for annual operating plan, including headcount needs, determining areas of growth, and guide hiring strategy accordingly.
  • Assist with incident response during outages/incidents when necessary as an escalation point, communicating with customers and providing info to internal teams.
  • Conduct regular 1:1's with team members to provide constructive feedback and skills development.

About You:

  • You are passionate about people management and mentorship, with previous experience leading a team of 80+ employees across multiple locations.
  • You are a critical thinker who defaults to a client-centric approach and uses data to make informed decisions.
  • You have experience in successful implementation of process and procedure in a scaling region.
  • You provide direction to directors in various areas, groups, and/or operations.
  • You develop successful partnerships with Recruiting to raise the bar on hiring for your team.
  • You are self-motivated, detail-attentive, and have a desire for continuous learning.
  • You have a high EQ and soft skills, with exceptional written and oral communication.
  • You are able to think creatively about a wide variety of challenges.
  • You have current or recent experience (within the last 2-3 years) working in a Support Engineering or adjacent function within an enterprise technology environment.
  • You are able to work onsite in an office location at least 3 days a week.
  • You have experience building and scaling a new office location.

What We Offer:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks